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I don't understand why I get questions about using Java and then game disconnects.
I am trying to play a game in POGO and it starts to load and then says "allow Java" and Allow Flash you have to choose but when you choose the screen closes Firefox.
All Replies (1)
What is the last thing you're trying to do before the window closes -- are you clicking the plugin notification icon in the address bar (looks like a tiny dark gray Lego block) and approve a plugin there? Java has its own, different looking approval dialog after Java starts, but I don't know whether you are getting that far.
If you don't mind, would you take a look at something else first. The Question Details > More System Details next to your post lists an extension named "Deals Avenue" which brings up red flags in a web search. It might be only the tip of a malware iceberg so I'd like to have you clean your system a bit in case that is contributing to the problem.
Here's my suggested procedure for tracking down and cleaning up bad add-ons, hijackers, and ad injectors. I know it seems long, but it's not that bad.
(1) Open the Windows Control Panel, Uninstall a Program. After the list loads, click the "Installed on" column heading to group the infections, I mean, additions, by date. This can help in smoking out undisclosed bundle items that snuck in with some software you agreed to install. Be suspicious of everything you do not recognize/remember, as malware often uses important or innocent sounding names to discourage you from removing it. Take out as much trash as possible here.
(2) Open Firefox's Add-ons page using either:
- "3-bar" menu button (or Tools menu) > Add-ons
- in the Windows "Run" dialog, type or paste
In the left column, click Plugins. Set nonessential and unrecognized plugins to "Never Activate".
In the left column, click Extensions. Then, if in doubt, disable (or Remove, if possible) unrecognized and unwanted extensions. Bear in mind that all extensions are optional, none come with Firefox, and you can learn more about them by checking their reviews on the Add-ons site.
Often a link will appear above at least one disabled extension to restart Firefox. You can complete your work on the tab and click one of the links as the last step.
(3) You can search for remaining issues with the scanning/cleaning tools listed in our support article: Troubleshoot Firefox issues caused by malware. These on-demand scanners are free and take considerable time to run. If they finish quickly and especially if they require payment, you may have a serious infection. I suggest the specialized forums listed in the article in that case.
After all that, hopefully Firefox will work a bit more normally and we can you back up and running on POGO.