Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

Problem when trying to access facebook. Error code: ssl_error_access_denied_alert

  • 1 baphendule
  • 1 inale nkinga
  • Igcine ukuphendulwa ngu guigs

more options

I get this message whenever I try to enter facebook: An error occurred during a connection to Peer received a valid certificate, but access was denied. (Error code: ssl_error_access_denied_alert)

I've tried a number of solutions including changing security.tls.version.max to 0.

Anyway to fix this other than formatting the whole drive (which seems a bit exaggerated)?

All Replies (1)

more options

This was a work around for a previous version of Firefox, since I would imagine that the certificate has been updated for this site. I might recommend first clearing the cache for this site with these steps:

  1. Open a new window and type in the url bar about:permissions
  2. Search for the site, "facebook" to filter the sites
  3. Make sure the site is selected and click on "Forget this Site"

However there was a a scan for a weak ciphers here: and there were some weak ones. The default is 3 and should be fine. Is your certificate information the same as the one I have provided in the screenshot below: