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FireFox Sync isn't working on Android: shows no errors, does nothing

  • 2 uphendule
  • 7 zinale nkinga
  • 99 views
  • Igcine ukuphendulwa ngu GrayFace

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I've created a Sync account on Desktop and logged in on Android. When I go to settings and click "Synchronize" or "Sync Now" or however it's called in English version of the app it says "Synchronizing..." for a second, then goes back to showing "Synchronize" with "Last sync: never" under it. The options for what to sync are grayed out. "Logged in as" correctly shows my email. about:sync-tabs on desktop shows nothing.

FF Versions are up to date: Android: 38.0.5 PC: 38.1.0 esr

I've created a Sync account on Desktop and logged in on Android. When I go to settings and click "Synchronize" or "Sync Now" or however it's called in English version of the app it says "Synchronizing..." for a second, then goes back to showing "Synchronize" with "Last sync: never" under it. The options for what to sync are grayed out. "Logged in as" correctly shows my email. about:sync-tabs on desktop shows nothing. FF Versions are up to date: Android: 38.0.5 PC: 38.1.0 esr

Isisombululo esikhethiwe

1. Delete completely the application firefox of your mobile.

2. Install the latest version of firefox : 39.0 (you can get here : https://www.mozilla.org/firefox/new/ you can "Refresh firefox")

3. Now you just have firefox on desktop, conect with Sync, synchronize.

4. Re-install the latest of firefox app version via Google Play

5. Connect sync via your mobile

Funda le mpendulo ngokuhambisana nalesi sihloko 👍 3

All Replies (2)

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Isisombululo Esikhethiwe

1. Delete completely the application firefox of your mobile.

2. Install the latest version of firefox : 39.0 (you can get here : https://www.mozilla.org/firefox/new/ you can "Refresh firefox")

3. Now you just have firefox on desktop, conect with Sync, synchronize.

4. Re-install the latest of firefox app version via Google Play

5. Connect sync via your mobile

Okulungisiwe ngu hug0

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Thank you! For some reason the update feature in Settings was telling me that there are no updates available. Simply updating via Google Play has solved the problem.