Windows 10 reached EOS (end of support) on October 14, 2025. If you are on Windows 10, see this article.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

When trying to download, I get the message "An error occurred while loading the archive" What can I do to fix this?

  • 2 uphendule
  • 1 inale nkinga
  • 121 views
  • Igcine ukuphendulwa ngu cor-el

Anything I download I get the message "An error occurred while loading the archive." I get the same message on anything I try to download, for example Itunes, just anything.

Anything I download I get the message "An error occurred while loading the archive." I get the same message on anything I try to download, for example Itunes, just anything.

All Replies (2)

This means there is something going on with the selected downloads folder. *What to do if you can't download or save files

Please update to the most recent version of Firefox:

Try this:

It is possible that security (anti-virus) software is causing problems with downloading files by Firefox or installing Firefox. Try to disable scanning files in real-time in security (anti-virus) software temporarily to see if that makes a difference.