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Firefox freezes, if clicked the screen goes white and says firefox is not responding. How do I fix this?

Kuphostiwe

At seemingly random times, firefox freezes, and if clicked the screen goes white and says not responding. At times it makes watching any video impossible. I have tried everything I've seen in help forums. I've removed and reinstalled firefox, adobe, silverlight, realplayer, and anything else forums have suggested. So far the only effective solution I've read about this problem is to switch to google chrome. I'd rather not do this.

At seemingly random times, firefox freezes, and if clicked the screen goes white and says not responding. At times it makes watching any video impossible. I have tried everything I've seen in help forums. I've removed and reinstalled firefox, adobe, silverlight, realplayer, and anything else forums have suggested. So far the only effective solution I've read about this problem is to switch to google chrome. I'd rather not do this.

Eminye Imininingwane Yohlelo

Fakela amapulagi

  • Shockwave Flash 15.0 r0
  • RealPlayer(tm) LiveConnect-Enabled Plug-In
  • RealPlayer Download Plugin
  • Adobe PDF Plug-In For Firefox and Netscape 10.1.10
  • McAfee MSC FF plugin DLL
  • Shockwave Flash 12.0 r0
  • Next Generation Java Plug-in 10.45.2 for Mozilla browsers
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Shockwave Flash 11.9 r900
  • RealNetworks(tm) RealDownloader Chrome Background Extension Plug-In
  • RealNetworks(tm) RealDownloader PepperFlashVideoShim Plug-In
  • RealNetworks(tm) RealDownloader HTML5VideoShim Plug-In
  • RealDownloader Plugin
  • 5.1.20513.0
  • Coupons, Inc. Coupon Printer Plugin
  • DivX Web Player version 2.1.1.94
  • DivX VOD Helper Plug-in
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • eMusic DLM 4.1.3
  • Windows Presentation Foundation (WPF) plug-in for Mozilla browsers
  • Rhapsody Player Engine Plugin

Isisebenziso

  • I-ejenti Engumsebenzisi: Mozilla/5.0 (Windows NT 6.0; rv:30.0) Gecko/20100101 Firefox/30.0

Eminye Imininingwane

Tyler Downer
  • Top 25 Contributor
  • Moderator
1529 izisombululo 10657 izimpendulo
Kuphostiwe

Please update to Firefox 32 (Update Firefox to the latest release) and then try resetting Firefox (Refresh Firefox - reset add-ons and settings). After that, update your graphics driver Upgrade your graphics drivers to use hardware acceleration and WebGL

Please update to Firefox 32 ([[Update Firefox to the latest version]]) and then try resetting Firefox ([[Reset Firefox – easily fix most problems]]). After that, update your graphics driver [[Upgrade your graphics drivers to use hardware acceleration and WebGL]]

Umnikazi wombuzo

I followed your instructions with no positive results. It's still freezing and whiting out. It actually took a pretty sizable amount of time to do all of those things, so I am pretty disappointed that it was all useless. Thanks for the suggestion anyway.

I followed your instructions with no positive results. It's still freezing and whiting out. It actually took a pretty sizable amount of time to do all of those things, so I am pretty disappointed that it was all useless. Thanks for the suggestion anyway.
cor-el
  • Top 10 Contributor
  • Moderator
17421 izisombululo 157403 izimpendulo
Kuphostiwe

Note that your System Details List shows multiple Flash plugins.

  • Shockwave Flash 15.0 r0
  • Shockwave Flash 12.0 r0
  • Shockwave Flash 11.9 r900

You can find the installation path of all plugins on the about:plugins page.

You can check the Flash player installation folder for multiple Flash player plugins and remove older version(s) of the plugin (NPSWF32) and possibly (re)install the latest Flash player.

  • (32 bit Windows) C:\Windows\System32\Macromed\Flash\
  • (64 bit Windows) C:\Windows\SysWOW64\Macromed\Flash\
Note that your System Details List shows multiple Flash plugins. *Shockwave Flash 15.0 r0 *Shockwave Flash 12.0 r0 *Shockwave Flash 11.9 r900 You can find the installation path of all plugins on the <b>about:plugins</b> page. *http://kb.mozillazine.org/Issues_related_to_plugins#Identifying_installed_plugins You can check the Flash player installation folder for multiple Flash player plugins and remove older version(s) of the plugin (NPSWF32) and possibly (re)install the latest Flash player. *(32 bit Windows) C:\Windows\System32\Macromed\Flash\ *(64 bit Windows) C:\Windows\SysWOW64\Macromed\Flash\

Umnikazi wombuzo

This has sort of worked. I still get the white out screen, but not as often. The suggestion was helpful, but using firefox is still a pain in the neck sometimes. Thanks.

This has sort of worked. I still get the white out screen, but not as often. The suggestion was helpful, but using firefox is still a pain in the neck sometimes. Thanks.
FredMcD
  • Top 10 Contributor
4228 izisombululo 59014 izimpendulo
Kuphostiwe

Start Firefox in Safe Mode {web link} While you are in safe mode;

Type about:preferences in the address bar and press enter

Select Advanced > General. Look for and turn off Use Hardware Acceleration.

Poke around safe web sites. Are there any problems?

Then restart.

'''[https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Start Firefox in Safe Mode]''' {web link} While you are in safe mode; Type '''about:preferences''' in the address bar and press enter Select '''Advanced > General.''' Look for and turn off '''Use Hardware Acceleration'''. Poke around safe web sites. Are there any problems? Then restart.

Umnikazi wombuzo

Still freezing. I followed the instructions and the first thing after restarting I got the white screen and not responding before my homepage was even finished loading. I've gotten the white screen several times since then. Thanks for the idea, but this did not resolve the problem.

Still freezing. I followed the instructions and the first thing after restarting I got the white screen and not responding before my homepage was even finished loading. I've gotten the white screen several times since then. Thanks for the idea, but this did not resolve the problem.
FredMcD
  • Top 10 Contributor
4228 izisombululo 59014 izimpendulo
Kuphostiwe

Was there a problem when you were in safe mode?

Was there a problem when you were in safe mode?

Umnikazi wombuzo

I didn't notice any problems in safe mode, but I only tried a few sites.

I didn't notice any problems in safe mode, but I only tried a few sites.
FredMcD
  • Top 10 Contributor
4228 izisombululo 59014 izimpendulo
Kuphostiwe

Type about:addons<Enter> in the address bar to open your Add-ons Manager. Disable a few add-ons, then Restart Firefox. If the problem continues, disable some more (restarting FF). Continue until the problem is gone. After, you know what group is causing the issue. Re-enable the last group ONE AT A TIME (restarting FF) until the problem returns.

Once you think you found the problem, disable that and re-enable all the others, then restart again. Let us know who the suspect is detective.

Type '''about:addons'''<Enter> in the address bar to open your Add-ons Manager. Disable a few add-ons, then '''Restart Firefox.''' If the problem continues, disable some more (restarting FF). Continue until the problem is gone. After, you know what group is causing the issue. Re-enable the last group '''ONE AT A TIME''' (restarting FF) until the problem returns. Once you think you found the problem, disable that and re-enable all the others, then restart again. Let us know who the suspect is detective.
FredMcD
  • Top 10 Contributor
4228 izisombululo 59014 izimpendulo
Kuphostiwe

Also, your System Details shows;

Installed Plug-ins

Shockwave Flash 15.0 r0 Shockwave Flash 12.0 r0 Shockwave Flash 11.9 r900

Having more than one version of a program may cause issues.

Flash is notorious for not cleaning out the older version as part of an update. Grab the uninstaller from here: Uninstall Flash Player | Windows Uninstall Flash Player | Mac Then reinstall the latest version.

Shockwave Flash v15.0.0.152 http://get.adobe.com/shockwave/

Also, your System Details shows; Installed Plug-ins Shockwave Flash 15.0 r0 Shockwave Flash 12.0 r0 Shockwave Flash 11.9 r900 Having more than one version of a program may cause issues. Flash is notorious for not cleaning out the older version as part of an update. Grab the uninstaller from here: '''[http://helpx.adobe.com/flash-player/kb/uninstall-flash-player-windows.html Uninstall Flash Player | Windows]''' '''[http://helpx.adobe.com/flash-player/kb/uninstall-flash-player-mac-os.html Uninstall Flash Player | Mac]''' Then reinstall the latest version. Shockwave Flash '''v15.0.0.152 http://get.adobe.com/shockwave/'''

Umnikazi wombuzo

I've gotten this advice before, but I tried it again. The choices I have for addons are always activate, ask to activate, and never activate. All my addons are set to ask to activate. I uninstalled shockwave but I wasn't able to download v15, I downloaded 12.1. The problem continues. I still get not responding messages and white screens.

I've gotten this advice before, but I tried it again. The choices I have for addons are always activate, ask to activate, and never activate. All my addons are set to ask to activate. I uninstalled shockwave but I wasn't able to download v15, I downloaded 12.1. The problem continues. I still get not responding messages and white screens.
FredMcD
  • Top 10 Contributor
4228 izisombululo 59014 izimpendulo
Kuphostiwe

Those are plugins. Plugins are programs already on the computer. When Firefox starts, it checks for such programs.

In the Add-ons Manager, on the left, select Extensions. Then follow the instructions above.

Those are plugins. Plugins are programs already on the computer. When Firefox starts, it checks for such programs. In the Add-ons Manager, on the left, select '''Extensions.''' Then follow the instructions above.

Umnikazi wombuzo

All of my extensions were already disabled. Still having problems.

All of my extensions were already disabled. Still having problems.
FredMcD
  • Top 10 Contributor
4228 izisombululo 59014 izimpendulo
Kuphostiwe

Start Firefox in safe mode again. Make sure Use Hardware Acceleration is disabled.

Type about:addons<Enter> in the address bar to open your Add-ons Manager. Hot key; <Control>(Mac:<Command>)<Shift> A)

In the Add-ons Manager, on the left, select Extensions. Be sure that everything is disabled.

Some added toolbar and anti-virus add-ons are known to cause Firefox issues. Disable All of them.

Now , on the left, select Appearance. Then select Default.

While still in safe mode, poke around safe web sites. Is there a problem?

Restart Firefox and poke around the web. Any problem?

Start Firefox in safe mode again. Make sure '''Use Hardware Acceleration''' is disabled. Type '''about:addons'''<Enter> in the address bar to open your Add-ons Manager. Hot key; '''<Control>''(Mac:<Command>)''<Shift> A)''' In the Add-ons Manager, on the left, select '''Extensions.''' Be sure that everything is disabled. Some added toolbar and anti-virus add-ons are known to cause Firefox issues. '''Disable All of them.''' Now , on the left, select '''Appearance.''' Then select '''Default.''' While still in safe mode, poke around safe web sites. Is there a problem? Restart Firefox and poke around the web. Any problem?

Umnikazi wombuzo

I followed the directions. Firefox was freezing in safe mode as I was trying to do so. All extensions are disabled, all addons set to ask to activate. I went to appearance and I see Default 32.0.2, which says disabled, but I'm not given anything to click except a link that says 'more.' The more prompt doesn't take me to anything to click, it just tells me when it was last updated. Still freezing, even in safe mode.

I followed the directions. Firefox was freezing in safe mode as I was trying to do so. All extensions are disabled, all addons set to ask to activate. I went to appearance and I see Default 32.0.2, which says disabled, but I'm not given anything to click except a link that says 'more.' The more prompt doesn't take me to anything to click, it just tells me when it was last updated. Still freezing, even in safe mode.
FredMcD
  • Top 10 Contributor
4228 izisombululo 59014 izimpendulo
Kuphostiwe

Start your Computer in safe mode. Then start Firefox. Try Safe web sites.

Starting The Computer In Safe Mode;

If running, turn your computer off. Remove any disks and thumb drives that are in your hard drives or ports. Now start your computer but also;

Windows; Press the <F8> key repeatedly. Mac: Hold down the Shift key. Linux; Using the command line, Linux/Unix computers can be booted into various run levels that determine which resources are loaded. For example, "runlevel 1" is typically the equivalent to Windows and Mac safe modes.

When the Boot menu is displayed, release the key you were pressing. You must now choose what mode you want. The most used are;

  • Safe Mode; The computer runs with only a minimum set of programs.
  • Safe Mode With Networking; Same as above, but with internet access.
Start your '''Computer''' in safe mode. Then start Firefox. Try '''Safe''' web sites. Starting The Computer In Safe Mode; If running, turn your computer off. Remove any disks and thumb drives that are in your hard drives or ports. Now start your computer but also; '''Windows; '''Press the <F8> key repeatedly. '''Mac: '''Hold down the Shift key. '''Linux; '''Using the command line, Linux/Unix computers can be booted into various run levels that determine which resources are loaded. For example, "runlevel 1" is typically the equivalent to Windows and Mac safe modes. * Source; '''[http://encyclopedia2.thefreedictionary.com/Linux+Safe+Mode Safe Mode; Free Online Encyclopedia]''' When the '''Boot''' menu is displayed, release the key you were pressing. You must now choose what mode you want. The most used are; * Safe Mode; The computer runs with only a minimum set of programs. * Safe Mode '''With '''Networking; Same as above, but with internet access.