Firefox stopped working eventhough I don't have Firefox on my PC.
The thing is that it just pops out sometimes, all of the sudden it jumps out and says Firefox has stopped working eventhough I don't have firefox! Only Chrome and all contents of Firefox has been deleted before.In my opinion I think it might be a virus but I scanned with AVAST , Used CCleaner, Malware Anitbytes , and It's clean ... I got no idea what to do
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Hello,
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Thank you!
Curtis
Here you go Bro, sorry that so late,
Hi,
Please try pressing the Windows+R keys simultaneously and then typing Firefox.exe into the box. Can you tell me what comes up?
Thanks!
Curtis
Here is a similar support thread - https://support.mozilla.org/en-US/questions/972747 - but the Owner of that thread didn't follow through and let us know if it was fixed.
Looks like you have an old Firefox 3.6 version being "blamed" by Windows for causing that issue - Application Version 1.9.2.4448
But my guess is that it might be some Malware masquerading as a Firefox 3.6 version.
As cor-el recommended in the last posting in that support thread -
Boot the computer in Windows Safe Mode with network support (press F8 on the boot screen) as a test to see if that helps.
Do a malware check with some malware scanning programs on the Windows computer. Please scan with all programs because each program detects different malware. All these programs have free versions.
Make sure that you update each program to get the latest version of their databases before doing a scan.
Malwarebytes' Anti-Malware: http://www.malwarebytes.org/mbam.php AdwCleaner: http://www.bleepingcomputer.com/download/adwcleaner/ http://www.softpedia.com/get/Antivirus/Removal-Tools/AdwCleaner.shtml SuperAntispyware: http://www.superantispyware.com/ Microsoft Safety Scanner: http://www.microsoft.com/security/scanner/en-us/default.aspx Windows Defender: Home Page: http://www.microsoft.com/windows/products/winfamily/defender/default.mspx Spybot Search & Destroy: http://www.safer-networking.org/en/index.html Kasperky Free Security Scan: http://www.kaspersky.com/security-scan
You can also do a check for a rootkit infection with TDSSKiller.
Anti-rootkit utility TDSSKiller: http://support.kaspersky.com/5350?el=88446
See also:
"Spyware on Windows": http://kb.mozillazine.org/Popups_not_blocked
That's whats coming up
I've done all of that, scanned etc etc.
Do a malware check with some malware scanning programs on the Windows computer.
Please scan with all programs because each program detects different malware.
All these programs have free versions.
Make sure that you update each program to get the latest version of their databases before doing a scan.
- Malwarebytes' Anti-Malware:
http://www.malwarebytes.org/mbam.php - AdwCleaner:
http://www.bleepingcomputer.com/download/adwcleaner/
http://www.softpedia.com/get/Antivirus/Removal-Tools/AdwCleaner.shtml - SuperAntispyware:
http://www.superantispyware.com/ - Microsoft Safety Scanner:
http://www.microsoft.com/security/scanner/en-us/default.aspx - Windows Defender: Home Page:
http://www.microsoft.com/windows/products/winfamily/defender/default.mspx - Spybot Search & Destroy:
http://www.safer-networking.org/en/index.html - Kasperky Free Security Scan:
http://www.kaspersky.com/security-scan
You can also do a check for a rootkit infection with TDSSKiller.
- Anti-rootkit utility TDSSKiller:
http://support.kaspersky.com/5350?el=88446
See also:
- "Spyware on Windows": http://kb.mozillazine.org/Popups_not_blocked