Windows 10 reached EOS (end of support) on October 14, 2025. If you are on Windows 10, see this article.

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Sign in issues

Paul replied
JoAnn

Why am I suddenly being asked to complete numerous "puzzle pictures" prior to signing into my account?

Why am I suddenly being asked to complete numerous "puzzle pictures" prior to signing into my account?

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Hi

It does look like you are using an older unsupported version of Firefox. As a first step, I recommend that you check for any updates that can be made.

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