Windows 10 reached EOS (end of support) on October 14, 2025. If you are on Windows 10, see this article.

搜尋 Mozilla 技術支援網站

防止技術支援詐騙。我們絕對不會要求您撥打電話或發送簡訊,或是提供個人資訊。請用「回報濫用」功能回報可疑的行為。

了解更多
Open

Firefox wants to install a new helper tool but does not accept my apple or computer password. I just got a new Mozilla password and it is rejected

jbr replied
ikarpiak@ou.edu

Mozilla wants to install a helper tool and does not accept any passwords. Even my new Mozilla password. Firefox is not operating.

Mozilla wants to install a helper tool and does not accept any passwords. Even my new Mozilla password. Firefox is not operating.

所有回覆 (1)

Are you on a managed/company device? The long explanation is: Troubleshoot Firefox updates and the Helper tool

The best solution however is: in case some of the system permissions got set the wrong way just delete the app, download a fresh copy from www.firefox.com — and drag the app back. Your data stay untouched, just the app bundle will get a fresh kick to even out any access issues.

For most people this was just a one–time event. Hope you have success with this scenario too.

問個問題

如果您還沒有帳號,您必須先登入帳號 來回覆文章。還沒有帳號的話,只能發問新問題