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BBC videos no longer play

Firefox 網站故障
Bonnie2 replied
Bonnie2
Bonnie2

Firefox is up to date, Windows 11.

I frequently watch BBC videos but approx one week ago, they stopped playing. I have your VPN which is usually off as it give me no advantage, (this appeared following the last update), but I've tried switching on and changing to UK location. No change.

Can you give me some suggestions please?

Firefox is up to date, Windows 11. I frequently watch BBC videos but approx one week ago, they stopped playing. I have your VPN which is usually off as it give me no advantage, (this appeared following the last update), but I've tried switching on and changing to UK location. No change. Can you give me some suggestions please?

所有回覆 (4)

Denys
Denys
  • Moderator
  • Top 10 Contributor

Hi,

Sorry for the delayed response. Here are some standard troubleshooting steps that may resolve the issue for you:

  1. Please check if you have Enhanced Tracking Protection (ETP) enabled. You can do that by clicking the shield Fx89ShieldIcon icon in the left part of the address bar.
    • If ETP is enabled, try disabling it.
  2. If the problem is not fixed, try clearing Firefox cache.
  3. If it does not help, try clearing cookies and data for the website you experience troubles with (warning: you will be logged out on this website).
  4. If it also does not help, try running Firefox in Troubleshoot Mode. If the problem doesn't persist, please follow the steps from this article to troubleshoot further.
  5. If nothing from the above helps, try creating a new Firefox profile and check if the issue persists there. If it doesn't, you can start copying files from your old profile to the new one to identify which one causes the issue. See this article on what files to copy.

Does any of the above help? Looking forward to your update on how it goes!

Bonnie2
Bonnie2 提出問題者

Hi Denys,

Thanks for this. I've worked my way thru' these, down to Troubleshoot in Safe Mode, sorry, Troubleshoot Mode and the videos now play.

I'm not sure what to do next? Is it now an Add-on problem so I will have to delete/restore each one?

Ann

Denys
Denys
  • Moderator
  • Top 10 Contributor

Got it, then the most likely causes are an extension (or a combination of extensions) or hardware acceleration.

You can disable extensions one by one and see when the issue stops reproducing. Just go to the Firefox menu > Extensions and themes, select Extensions at the left, and use switches to disable and reenable extensions.

For more details, please see Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems.

Bonnie2
Bonnie2 提出問題者

I've disabled each one (only 8) and still not working. Then disabled all of them and it works..................

Going to take a bit longer methinks!

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