Issue Accessing Membership Anywhere Services in Firefox
I’m currently experiencing an issue when trying to use Membership Anywhere through the Firefox browser. Membership Anywhere is a digital membership management platform that many organizations use to manage memberships, events, and member interactions efficiently. While the site works fine on other browsers, certain features, like logging in, accessing the member dashboard, or completing payments, do not function correctly in Firefox.
Specifically, I notice that some pages fail to load completely, and certain interactive elements, such as buttons or form submissions, don’t respond. I have tried clearing the cache, disabling extensions, and updating Firefox to the latest version, but the issue persists. This problem is affecting not just my access but could impact other users of Firefox who rely on Membership Anywhere for managing their memberships digitally.
I wanted to check if there is any known compatibility issue between Firefox and Membership Anywhere, or if there are specific settings or security features in Firefox that could interfere with this platform. I would greatly appreciate guidance on how to resolve this issue so that I can continue using Membership Anywhere smoothly without switching to another browser.
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Hi,
Sorry to hear that. Here are some standard troubleshooting steps that may resolve the issue:
- Please check if you have Enhanced Tracking Protection (ETP) enabled. You can do that by clicking the shield
icon in the left part of the address bar.
- If ETP is enabled, try disabling it.
- If the problem is not fixed, try clearing Firefox cache.
- If it does not help, try clearing cookies and data for the website you experience troubles with (warning: you will be logged out on this website).
- If it also does not help, try running Firefox in Troubleshoot Mode. If the problem doesn't persist, please follow the steps from this article to troubleshoot further.
- If nothing from the above helps, try creating a new Firefox profile and check if the issue persists there. If it doesn't, you can start copying files from your old profile to the new one to identify which one causes the issue. See this article on what files to copy.
Does any of the above help? Looking forward to your update on how it goes!