Failed connection within website
I am working on a shopify POD store. I have printify up and running. They have a placeit extension that you can access the entire library of placeit mockups within your printify product. For some reason it does not seem to work within Firefox. I can get it to work within chrome, but not firefox. Feel free to contact me and help me figure it out. The pop up allows me to enter credentials, but not connect and download to printify.
I am working on a shopify POD store. I have printify up and running. They have a placeit extension that you can access the entire library of placeit mockups within your printify product. For some reason it does not seem to work within Firefox. I can get it to work within chrome, but not firefox. Feel free to contact me and help me figure it out. The pop up allows me to enter credentials, but not connect and download to printify.
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Hi,
We're sorry to hear that the page doesn't work as expected. In order to look for the root cause, please follow the steps below and provide us with more information to troubleshoot your issue.
- Please check if you have Enhanced Tracking Protection (ETP) enabled. You can do that by clicking the shield
icon at the left of the address bar.
- If ETP is enabled, try disabling it. Does the problem persist?
- If the problem is not fixed, try clearing Firefox cache. Does it help?
- If it does not help, also try clearing cookies and data for the website you experience troubles with (warning: you will be logged out on this website). Does it help?
- If it also does not help, try running Firefox in Troubleshoot Mode. Does the problem persist?
- Finally, if the problem is still not fixed, please check if it persists in other browsers (e.g. Chrome, Edge, Opera or Safari).
- If it does, it is most likely an issue on the website's side. You may want to inform the website owner or administrator about that.
- If it doesn't, that's a compatibility issue. Please report it on Webcompat, so that our team there may be able to look into it. We'd also appreciate posting a link to your report here.