Challenge Phase Request for USB Security Key
Hello,
I keep trying to use my plug in USB security key on bofa.com (for my Bank of America account log in MFA), but it keeps asking for a challenge phrase. I don't have any idea what this is. Can you help?
The request that pops up says:
'Making Sure It's You'
Please sign into "bankofamerica.com".
This request comes from the app "firefox.exe" by Mozilla Corporation.
Then has a blank line to enter 'Challenge Phrase'
- I have no idea what this is. I do not recall setting up a "Challenge Phrase" on Windows or Firefox browser. Can you help me with this PLEASE?! I don't know what else to do!
I have tried several times to remove the security completely and re-add to the bofa.com website, I have tried to reset the security key itself back to factory.
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Hi
This does not sound like an issue with Firefox, but is something that the Bank of America support team should be able to help you with.
B of A has no idea what it is. I've tried about 10 times thus far, hoping each time I get a new technician that actually knows something. But it clearly states that firefox.exe is asking for the challenge phrase. I have no idea on how to handle this or what to do next!