ssa.gov account login no longer works on Firefox, but does work on Edge
I can no longer log into my social security account using Firefox, but the login does work on edge. When I try login on Firefox, I get the following error message:
Bad Request
Your browser sent a request that this server could not understand. Size of a request header field exceeds server limit.
The initial web site is https://www.ssa.gov/. From there I hit "Sign in", and get to https://secure.ssa.gov/RIL/SiView.action using Edge, but get just the error message using Firefox.
There is another route, which is through https://www.ssa.gov/myaccount/. Hitting either account or sign in on that page will work on Edge, but gives the same error message on Firefox.
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A 400 "Bad Request" error issue is usually caused by corrupted cookies.
Clear the Cache and remove the Cookies for websites that cause problems via the "3-bar" Firefox menu button (Settings), click the padlock icon (Clear cookies and site data) for the domain in the selected tab.
"Remove the Cookies" for websites that cause problems:
- Settings -> Privacy & Security
Cookies and Site Data: "Manage Data"
"Clear the Cache":
- Settings -> Privacy & Security
Cookies and Site Data -> Clear Data -> [X] Cached Web Content -> Clear
- https://support.mozilla.org/en-US/kb/clear-cookies-and-site-data-firefox
- https://support.mozilla.org/en-US/kb/how-clear-firefox-cache
Start Firefox in Troubleshoot Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration or if userChrome.css/userContent.css is causing the problem.
- switch to the Default System theme: "3-bar" menu button or Tools -> Add-ons -> Themes
- do NOT click the "Refresh Firefox" button on the Troubleshoot Mode start window