Lost access to 2FA device and backups codes
I can prove that I'm using the same e-mail address but with different domain thus making the last statement from [[an article here|https://support.mozilla.org/en-US/kb/what-if-im-locked-out-two-step-authentication]] invalid.
Any idea how I can contact Mozilla to restore access or delete my account to recreate it again? Cannot find an e-mail address to create a ticket :( I don't want to use custom e-mail domain for Firefox account.
Thanks!
被選擇的解決方法
There is no way to bypass 2FA if you lost access to the authenticator app and also do not have the recovery codes to use instead. Your only option is to create a new account with a different email address.
從原來的回覆中察看解決方案 👍 0所有回覆 (4)
Unfortunately Firefox forum has no way to verify one way or another of a user account or information. If you lost the 2FA or reset or lost email login then there nothing more that can be done at this point.
Thing is I have access to this e-mail and can even reset the password but can't recover access because of 2fa. And this account is registered basically with the same provider, but different domain. Any idea how I can reach Mozilla to solve this?
選擇的解決方法
There is no way to bypass 2FA if you lost access to the authenticator app and also do not have the recovery codes to use instead. Your only option is to create a new account with a different email address.