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File download problem.

  • 10 回覆
  • 1 有這個問題
  • 14 次檢視
  • 最近回覆由 jonzn4SUSE

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Can not download Nationwide bank statement using Firefox browser. No problem with Safari or Brave browsers.

Can not download Nationwide bank statement using Firefox browser. No problem with Safari or Brave browsers.

所有回覆 (10)

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What's happening when you try? Show us any messages you are getting when you try. Make sure to cover any personal info.

有幫助嗎?

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I click on the link of required statement, there is an initial responce then stops. No messages, no download. With other browsers a message window appears, detailing item to be downloaded, and to where, downloads folder, clicking on ok item downloads to indicated folder. Macos Monterey version 12.4. Firefox 101.0.1 64bit.

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I assume if you right click on the link to download it works?

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Just for S&Gs can you try a different version of Firefox? Maybe log into another account on the same computer and try another version. https://www.mozilla.org/en-US/firefox/all/#product-desktop-release

Did you already try Firefox in Safe Mode? https://support.mozilla.org/en-US/kb/diagnose-firefox-issues-using-troubleshoot-mode

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Let me go test with my bank.

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No issues with my bank. see screenshot

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Right clicking did not work. Safe mode did, statement opened along with option to download. Thank you.

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Glad to hear... Which add-on was the issue?

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Do not know which add-on was responsible. Screenshot of all below. Am oap, not to technical! Main thing is that each month will be able to use Firefox, rather than an alternative browser, to download statements. Thanks again for your help. PS Tried uploading screenshot, message at bottom of screen states Uploading "Screenshot 2022-06-19 at 10.04.52.png. Nothing to indicate it has uploaded. My extensions are LastPass Free Password Manager. Bitdefender Traffic Light. uBlock Origin blocker. Video Downloader professional. Video DownloadHelper.

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Yeah... Uploading has been an issue for awhile. Mark this issue resolved if all is well.

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