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can't access bank accounts via Firefox

  • 3 回覆
  • 1 有這個問題
  • 11 次檢視
  • 最近回覆由 cor-el

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I am unable to access my Bank of Montreal account (months now) nor Presidents Choice Mastercard (this week) via Firefox. No problem with Edge. Help! I can get into Visa using Firefox.

I am unable to access my Bank of Montreal account (months now) nor Presidents Choice Mastercard (this week) via Firefox. No problem with Edge. Help! I can get into Visa using Firefox.

所有回覆 (3)

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Can't access your bank... is it saying your password is wrong? Have you tried clearing your cache or Firefox in Safe Mode? https://support.mozilla.org/en-US/kb/clear-cookies-and-site-data-firefox https://support.mozilla.org/en-US/kb/diagnose-firefox-issues-using-troubleshoot-mode#search

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Please explain the problem in detail. What happens? What are the exact error messages?


Make sure you are not blocking content.

https://support.mozilla.org/en-US/kb/enhanced-tracking-protection-firefox-desktop also see https://blog.mozilla.org/security/2021/03/23/introducing-smartblock/

https://support.mozilla.org/en-US/kb/smartblock-enhanced-tracking-protection


Diagnose Firefox issues using Troubleshoot(Safe) Mode {web link}

A small dialog should appear. Click Start In Troubleshoot(Safe) Mode (not Refresh). Is the problem still there?


Many site issues can be caused by corrupt cookies or cache.

Warning ! ! This will log you out of sites you're logged in to. You may also lose any settings for that website.

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You can remove all data stored in Firefox for a specific domain via "Forget About This Site" in the right-click context menu of an history entry ("History -> Show All History" or "View -> Sidebar -> History").

Using "Forget About This Site" will remove all data stored in Firefox for this domain like history and cookies and passwords and exceptions and cache, so be cautious. If you have a password or other data for that domain that you do not want to lose then make sure to backup this data or make a note.

You can't recover from this 'forget' unless you have a backup of involved files.

If you revisit a 'forgotten' website then data for that website will be saved once again.