搜尋 Mozilla 技術支援網站

防止技術支援詐騙。我們絕對不會要求您撥打電話或發送簡訊,或是提供個人資訊。請用「回報濫用」功能回報可疑的行為。

Learn More

sync data lose

more options

Hi !

Previously I use this account to sign in to firefox and saved my all the passwords and data and let it sync with my email id. But today I installed a new copy of windows and again installed Firefox but I forgot the password. Than I logged in through my gmail id and changed the password and my Firefox id is the same as my Gmail id. Now I am not seeing any of my previous data and passwords in this new installation of browser. Please help me to retrieve my years of data and logins of so many sites back which I cant access by syncing option now. Now all is empty nothing is there in my linked account.

附加的畫面擷圖

所有回覆 (1)

more options

www.atinder.2580 said

Previously I use this account to sign in to firefox and saved my all the passwords and data and let it sync with my email id. But today I installed a new copy of windows and again installed Firefox but I forgot the password. Than I logged in through my gmail id and changed the password and my Firefox id is the same as my Gmail id. Now I am not seeing any of my previous data and passwords in this new installation of browser. Please help me to retrieve my years of data and logins of so many sites back which I cant access by syncing option now. Now all is empty nothing is there in my linked account.

Sorry for your loss of data. You were using Sync incorrectly; it's made to synchronize data among multiple devices, not intended to be used as "backup media" when the operating system is re-installed.

Your Sync data was cleared from the Sync when your reset the password for your Firefox Account. You missed seeing the warning message about that when went to set a new Firefox Account password. The original password was the "Key" to the encryption of your data and needed to "unlock" your data, a different password just wouldn't work.