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can't record a video using adobe flash on firefox

已張貼

Hello

I am trying to set up a discussion in Canvas. When I click on Record/Upload Media, a window pops up with Adobe Flash Player Setting asking me to click on Allow, nothing works on the window...However when I do the same on Safari and Chrome, no problem it works... I am also having mega problems on another online platform "Portails" when I also use Firefox (I suspect this is a Flash player problem...) and same thing, when I use Chrome everything works...I have uninstalled and reinstalled Firefox and downloaded the latest version of Adobe flash player..it did not help...I have a Mac Pro... thanks...

Hello I am trying to set up a discussion in Canvas. When I click on Record/Upload Media, a window pops up with Adobe Flash Player Setting asking me to click on Allow, nothing works on the window...However when I do the same on Safari and Chrome, no problem it works... I am also having mega problems on another online platform "Portails" when I also use Firefox (I suspect this is a Flash player problem...) and same thing, when I use Chrome everything works...I have uninstalled and reinstalled Firefox and downloaded the latest version of Adobe flash player..it did not help...I have a Mac Pro... thanks...

被選擇的解決方法

It's normal for a user to need to give a site permission to use the Flash plugin. To bypass that, you can make a change on the Add-ons page. Either:

  • Command+Shift+a
  • "3-bar" menu button (or Tools menu) > Add-ons

In the left column, click Plugins.

On the right side, find "Shockwave Flash" and change "Ask to Activate" to "Always Activate".

When you reload the problem page and try to access your camera/microphone, you should now get whatever permission prompt the Flash plugin presents, without first having to interact with Firefox's permission prompt.

Any improvement?


If not, could you test in Firefox's Safe Mode? In its Safe Mode, Firefox temporarily deactivates extensions, hardware acceleration, and some other advanced features to help you assess whether these are causing the problem. Flash still runs.

If Firefox is not running: Hold down the option/alt key when starting Firefox. (On Windows, hold down the Shift key instead of option/alt.)

If Firefox is running: You can restart Firefox in Safe Mode using either:

  • "3-bar" menu button > "?" button > Restart with Add-ons Disabled
  • Help menu > Restart with Add-ons Disabled

and OK the restart.

Both scenarios: A small dialog should appear. Click "Start in Safe Mode" (not Refresh).

Any improvement?


Do you know whether this issue occurs on other platforms or only on MacOS?

從原來的回覆中察看解決方案 1

額外的系統細節

應用程式

  • User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_13_2) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/63.0.3239.132 Safari/537.36

更多資訊

WestEnd 60 個解決方法 5387 個答案

Each of those Browser uses different flash version so you should see and install the latest Flash to see what happens. Otherwise you need to contact Adobe support for flash problems.

Each of those Browser uses different flash version so you should see and install the latest Flash to see what happens. Otherwise you need to contact Adobe support for flash problems.

有幫助的回覆

There is no live support for adobe flash player

There is no live support for adobe flash player
jscher2000
  • Top 10 Contributor
8777 個解決方法 71744 個答案

選擇的解決方法

It's normal for a user to need to give a site permission to use the Flash plugin. To bypass that, you can make a change on the Add-ons page. Either:

  • Command+Shift+a
  • "3-bar" menu button (or Tools menu) > Add-ons

In the left column, click Plugins.

On the right side, find "Shockwave Flash" and change "Ask to Activate" to "Always Activate".

When you reload the problem page and try to access your camera/microphone, you should now get whatever permission prompt the Flash plugin presents, without first having to interact with Firefox's permission prompt.

Any improvement?


If not, could you test in Firefox's Safe Mode? In its Safe Mode, Firefox temporarily deactivates extensions, hardware acceleration, and some other advanced features to help you assess whether these are causing the problem. Flash still runs.

If Firefox is not running: Hold down the option/alt key when starting Firefox. (On Windows, hold down the Shift key instead of option/alt.)

If Firefox is running: You can restart Firefox in Safe Mode using either:

  • "3-bar" menu button > "?" button > Restart with Add-ons Disabled
  • Help menu > Restart with Add-ons Disabled

and OK the restart.

Both scenarios: A small dialog should appear. Click "Start in Safe Mode" (not Refresh).

Any improvement?


Do you know whether this issue occurs on other platforms or only on MacOS?

It's normal for a user to need to give a site permission to use the Flash plugin. To bypass that, you can make a change on the Add-ons page. Either: * Command+Shift+a * "3-bar" menu button (or Tools menu) > Add-ons In the left column, click Plugins. On the right side, find "Shockwave Flash" and change "Ask to Activate" to "Always Activate". When you reload the problem page and try to access your camera/microphone, you should now get whatever permission prompt the Flash plugin presents, without first having to interact with Firefox's permission prompt. Any improvement? ---- If not, could you test in Firefox's Safe Mode? In its Safe Mode, Firefox temporarily deactivates extensions, hardware acceleration, and some other advanced features to help you assess whether these are causing the problem. Flash still runs. ''If Firefox is not running:'' Hold down the option/alt key when starting Firefox. (On Windows, hold down the Shift key instead of option/alt.) ''If Firefox is running:'' You can restart Firefox in Safe Mode using either: * "3-bar" menu button > "?" button > Restart with Add-ons Disabled * Help menu > Restart with Add-ons Disabled and OK the restart. ''Both scenarios:'' A small dialog should appear. Click "Start in Safe Mode" (''not'' Refresh). Any improvement? ---- Do you know whether this issue occurs on other platforms or only on MacOS?

提出問題者

Someone at Canvas figured it out... I think we did Firefox Safe mode and it fixed it! thanks for the help...

Someone at Canvas figured it out... I think we did Firefox Safe mode and it fixed it! thanks for the help...
jscher2000
  • Top 10 Contributor
8777 個解決方法 71744 個答案

Okay, check whether it's one of the extensions.

If not, it could be an incompatibility with your graphics card/chipset driver software. You can temporarily disable hardware acceleration in normal mode (see: Firefox's performance settings) and check for updates (see: Upgrade your graphics drivers to use hardware acceleration and WebGL).

Okay, check whether it's one of the extensions. If not, it could be an incompatibility with your graphics card/chipset driver software. You can temporarily disable hardware acceleration in normal mode (see: [[Firefox's performance settings]]) and check for updates (see: [[Upgrade your graphics drivers to use hardware acceleration and WebGL]]).