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技術支援討論區

web site crashes firefox

已張貼

Ever since I updated to FF 46.0.1 I've been having a problem with this one particular web site wtop.com. It's constantly crashing FF. I've done the following trouble shooting so far: I did a FF refresh with no effect. I started FF is safe mode and it seemed to work better. So, I then disabled the few extensions, I had, one by one with no effect- the crashing continued. So, if it was one of the extensions I was unable to identify which one. I'm not having this problem with my other browsers, IE and Chrome, or any other web sites. Crash reports have been sent. At this point I'm stumped as what I should do. I've listed below a few of the most recent crash reports. I look forward to anyone's comments. Thanks

bp-43a6158f-7cb0-41f8-ac88-1999e2160602 6/2/2016 11:13 AM bp-e2ae1b49-cdc1-4620-abda-1e5ca2160602 6/2/2016 11:05 AM bp-fbf27008-8f16-4c40-9301-2e41a2160602 6/2/2016 10:40 AM bp-12fb4c34-2fb2-498d-8382-1835e2160527 5/27/2016 2:43 PM bp-5c5f8229-7b84-486e-8953-f21072160525 5/25/2016 11:22 AM bp-3eddb11e-9c0b-415c-b496-425ea2160523

Ever since I updated to FF 46.0.1 I've been having a problem with this one particular web site wtop.com. It's constantly crashing FF. I've done the following trouble shooting so far: I did a FF refresh with no effect. I started FF is safe mode and it seemed to work better. So, I then disabled the few extensions, I had, one by one with no effect- the crashing continued. So, if it was one of the extensions I was unable to identify which one. I'm not having this problem with my other browsers, IE and Chrome, or any other web sites. Crash reports have been sent. At this point I'm stumped as what I should do. I've listed below a few of the most recent crash reports. I look forward to anyone's comments. Thanks bp-43a6158f-7cb0-41f8-ac88-1999e2160602 6/2/2016 11:13 AM bp-e2ae1b49-cdc1-4620-abda-1e5ca2160602 6/2/2016 11:05 AM bp-fbf27008-8f16-4c40-9301-2e41a2160602 6/2/2016 10:40 AM bp-12fb4c34-2fb2-498d-8382-1835e2160527 5/27/2016 2:43 PM bp-5c5f8229-7b84-486e-8953-f21072160525 5/25/2016 11:22 AM bp-3eddb11e-9c0b-415c-b496-425ea2160523

被選擇的解決方法

As of FF 47 the problem seems to have gone away. Must have been something with 46.0.1 that was causing the problem.

從原來的回覆中察看解決方案 1

額外的系統細節

已安裝的外掛程式

  • Adobe PDF Plug-In For Firefox and Netscape 10.1.16
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Next Generation Java Plug-in 11.91.2 for Mozilla browsers
  • Windows Presentation Foundation (WPF) plug-in for Mozilla browsers

應用程式

  • Firefox 46.0.1
  • 使用者代理:Mozilla/5.0 (Windows NT 6.0; rv:46.0) Gecko/20100101 Firefox/46.0
  • 技術支援網址:https://support.mozilla.org/1/firefox/46.0.1/WINNT/en-US/

擴充套件

  • Adblock Plus 2.7.3 ({d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d})
  • Australis Small Icons 1.0.1-signed.1-signed (australissmall@icons.com)
  • AVG Do Not Track 1.0.0.1.1-signed.1-signed ({F53C93F1-07D5-430c-86D4-C9531B27DFAF})
  • Firefox Hello Beta 1.3.2 (loop@mozilla.org)
  • Multi-process staged rollout 1.0 (e10srollout@mozilla.org)
  • Pocket 1.0 (firefox@getpocket.com)
  • Yahoo Mail Hide Ad Panel 2.50 ({c37bac34-849a-4d28-be41-549b2c76c64e})
  • Microsoft .NET Framework Assistant 0.0.0 ({20a82645-c095-46ed-80e3-08825760534b}) (Inactive)

JavaScript

  • incrementalGCEnabled: True

圖形

  • adapterDescription: ATI Radeon HD 2600 XT
  • adapterDescription2:
  • adapterDeviceID: 0x9588
  • adapterDeviceID2:
  • adapterDrivers: atiumdag atiumdva atitmmxx
  • adapterDrivers2:
  • adapterRAM: Unknown
  • adapterRAM2:
  • adapterSubsysID: 25421028
  • adapterSubsysID2:
  • adapterVendorID: 0x1002
  • adapterVendorID2:
  • direct2DEnabled: False
  • direct2DEnabledMessage: [u'tryNewerDriver', u'9.6']
  • directWriteEnabled: False
  • directWriteVersion: 7.0.6002.23845
  • driverDate: 11-1-2007
  • driverDate2:
  • driverVersion: 8.432.0.0
  • driverVersion2:
  • info: {u'AzureCanvasBackend': u'skia', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'cairo', u'AzureSkiaAccelerated': 0}
  • isGPU2Active: False
  • numAcceleratedWindows: 0
  • numAcceleratedWindowsMessage: [u'tryNewerDriver', u'9.6']
  • numTotalWindows: 1
  • supportsHardwareH264: No; Hardware video decoding disabled or blacklisted
  • webglRendererMessage: [u'tryNewerDriver', u'9.6']
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Basic

修改過的偏好設定

其他

  • User JS: 否
  • 輔助功能: 否
cryptochange 3 個解決方法 21 個答案

Hello,

Many site issues can be caused by corrupt cookies or cache. In order to try to fix these problems, the first step is to clear both cookies and the cache. Note: This will temporarily log you out of all sites you're logged in to. To clear cache and cookies do the following:

  1. Click the menu button New Fx Menu , choose History, and then "Clear Recent History...".
  2. Under "Time range to clear", select "Everything".
  3. Now, click the arrow next to Details to toggle the Details list active.
  4. From the details list, check Cache and Cookies and uncheck everything else.
  5. Now click the "Clear Now" button.

Further information can be found in the Delete browsing, search and download history on Firefox article.

Did this fix your problems? Please report back to us!

Thank you.

Hello, Many site issues can be caused by corrupt cookies or cache. In order to try to fix these problems, the first step is to clear both cookies and the cache. Note: ''This will temporarily log you out of all sites you're logged in to.'' To clear cache and cookies do the following: #Click the menu button [[Image:New Fx Menu]], choose History, and then "Clear Recent History...". #Under "Time range to clear", select "Everything". #Now, click the arrow next to Details to toggle the Details list active. #From the details list, check ''Cache'' and ''Cookies'' and uncheck everything else. #Now click the "Clear Now" button. Further information can be found in the [[Delete browsing, search and download history on Firefox]] article. Did this fix your problems? Please report back to us! Thank you.
FredMcD
  • Top 10 Contributor
4246 個解決方法 59390 個答案

Signature shutdownhang | WaitForSingleObjectEx | WaitForSingleObject | PR_WaitCondVar | nsThread::ProcessNextEvent | NS_ProcessNextEvent | nsThread::Shutdown

Attention Sumo's there are 8 related bug reports

No programs were flagged


Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac=Options)
key, and then starting Firefox. A small dialog should appear. Click Start In Safe Mode (not Refresh).

Is the problem still there?

Signature shutdownhang | WaitForSingleObjectEx | WaitForSingleObject | PR_WaitCondVar | nsThread::ProcessNextEvent | NS_ProcessNextEvent | nsThread::Shutdown Attention Sumo's there are 8 related bug reports No programs were flagged --------------- Start '''[https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Firefox in Safe Mode]''' {web Link} by holding down the '''<Shift><br> ''(Mac=Options)'' ''' key, and then starting Firefox. A small dialog should appear. Click '''Start In Safe Mode''' (not Refresh). Is the problem still there?

提出問題者

Thanks for the replies. I constantly clean the cookies and cache so that is not the problem. As for safe mode I did try that and it seemed to work much better so I disabled my few extensions, one-by-one, with no effect. So I was unable to indentify which, if any, might be causing the problem. I should point out that I've been using the same extensions for some time and only encountered this problem with FF 46.0.1, perhaps, a coincidence. When FF hangs up and I attempt to close the browser I get a FF not responding/FF still open pop up. It takes several tries and the task manager to finally close the browser and restart FF at which time the crash report screen pops up.

Thanks for the replies. I constantly clean the cookies and cache so that is not the problem. As for safe mode I did try that and it seemed to work much better so I disabled my few extensions, one-by-one, with no effect. So I was unable to indentify which, if any, might be causing the problem. I should point out that I've been using the same extensions for some time and only encountered this problem with FF 46.0.1, perhaps, a coincidence. When FF hangs up and I attempt to close the browser I get a FF not responding/FF still open pop up. It takes several tries and the task manager to finally close the browser and restart FF at which time the crash report screen pops up.
FredMcD
  • Top 10 Contributor
4246 個解決方法 59390 個答案

Type about:preferences#advanced<Enter> in the address bar. Under Advanced, Select General. Look for and turn off Use Hardware Acceleration.

Type about:addons<enter> in the address bar to open the Add-ons Manager. Hot key; <Control>(Mac=<Command>) <Shift> A)

On the left side of the page, select Appearance. Then select Default.

Now restart Firefox.

Type '''about:preferences#advanced'''<Enter> in the address bar. Under '''Advanced,''' Select '''General.''' Look for and turn off '''Use Hardware Acceleration'''. Type '''about:addons'''<enter> in the address bar to open the '''Add-ons Manager.''' Hot key; '''<Control>''(Mac=<Command>)'' <Shift> A)''' On the left side of the page, select '''Appearance.''' Then select '''Default.''' Now restart Firefox.

提出問題者

Thanks for the reply, but, hdw acceleration had already been turned off for a long time and as for appearance the default setting had been the default all along.

Thanks for the reply, but, hdw acceleration had already been turned off for a long time and as for appearance the default setting had been the default all along.
FredMcD
  • Top 10 Contributor
4246 個解決方法 59390 個答案

I've called the big guys to help you. Good luck.

Start your Computer in safe mode with networking. Then start Firefox. Try Safe websites. Is the problem still there?

Starting The Computer In Safe Mode;
Free Online Encyclopedia

I've called the big guys to help you. Good luck. Start your '''Computer''' in safe mode with networking. Then start Firefox. Try '''Safe''' websites. Is the problem still there? '''[http://encyclopedia2.thefreedictionary.com/Linux+Safe+Mode Starting The Computer In Safe Mode;<br>Free Online Encyclopedia]'''

提出問題者

Thanks for your reply. I didn't consider trying the computer in safe mode since I've been only having the problem with the one web site www.wtop.com. All other web sites have been working with no issues and the web site works in IE and Chrome. I did try to contact WTOP to see if they had any insight into a possible cause, but, I have yet to receive a reply.

Thanks for your reply. I didn't consider trying the computer in safe mode since I've been only having the problem with the one web site www.wtop.com. All other web sites have been working with no issues and the web site works in IE and Chrome. I did try to contact WTOP to see if they had any insight into a possible cause, but, I have yet to receive a reply.

選擇的解決方法

As of FF 47 the problem seems to have gone away. Must have been something with 46.0.1 that was causing the problem.

As of FF 47 the problem seems to have gone away. Must have been something with 46.0.1 that was causing the problem.
FredMcD
  • Top 10 Contributor
4246 個解決方法 59390 個答案

有幫助的回覆

That was very good work. Well Done. Please flag your last post as Solved Problem so others will know.

That was very good work. Well Done. Please flag your last post as '''Solved Problem''' so others will know.