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技術支援討論區

My address box is gone. I have only the Search box.

已張貼

Yesterday FF "belched" and I lost some of the bookmarks on the toolbar plus lost the Address box. Now in trying to fix it I've lost the Menu Bar. Help please. Using version 34.0.

Thanks,

jbacinti

Yesterday FF "belched" and I lost some of the bookmarks on the toolbar plus lost the Address box. Now in trying to fix it I've lost the Menu Bar. Help please. Using version 34.0. Thanks, jbacinti

被選擇的解決方法

Separate Issue; Your System Details shows;

Installed Plug-ins

Shockwave Flash 16.0 r0 Shockwave Flash 15.0 r0

Having more than one version of a program may cause issues.

Grab the uninstaller from here: Uninstall Flash Player | Windows Uninstall Flash Player | Mac Then reinstall the latest version.

Flash Player v16.0.0.235 https://www.adobe.com/products/flashplayer/distribution3.html


Start Firefox in Safe Mode {web link} While you are in safe mode;

Type about:preferences#advanced<Enter> in the address bar.

Under Advanced, Select General. Look for and turn off Use Hardware Acceleration.

Poke around safe web sites. Are there any problems?

從原來的回覆中察看解決方案 1

額外的系統細節

已安裝的外掛程式

  • Adobe PDF Plug-In For Firefox and Netscape 11.0.9
  • Google Update
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Next Generation Java Plug-in 10.71.2 for Mozilla browsers
  • DRM Store Netscape Plugin
  • DRM Netscape Network Object
  • Picasa plugin
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • Shockwave Flash 16.0 r0
  • Shockwave Flash 15.0 r0
  • 5.1.30514.0
  • NPWLPG
  • Npdsplay dll
  • Windows Presentation Foundation (WPF) plug-in for Mozilla browsers
  • iTunes Detector Plug-in

應用程式

  • Firefox 34.0
  • 使用者代理:Mozilla/5.0 (Windows NT 5.1; rv:34.0) Gecko/20100101 Firefox/34.0
  • 技術支援網址:https://support.mozilla.org/1/firefox/34.0/WINNT/en-US/

擴充套件

  • Adblock Plus 2.6.6 ({d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d})
  • Classic Theme Restorer 1.2.7 (ClassicThemeRestorer@ArisT2Noia4dev)
  • Coupons at Checkout 1.4.1 (jid0-5R3LLpyrG0a1kPDXAA8ZKmM0bgM@jetpack)
  • LastPass 3.1.54 (support@lastpass.com)
  • Paste Email Plus 5.1 (pasteemailplus@guid.customsoftwareconsult.com)
  • Print/Print Preview 0.9 ({19EB90DC-A456-458b-8AAC-616D91AAFCE1})
  • Privacy Badger Firefox 0.2.4 (jid1-MnnxcxisBPnSXQ@jetpack)
  • Pushbullet 38 (jid1-BYcQOfYfmBMd9A@jetpack)
  • ReminderFox 2.1.5.1 ({ada4b710-8346-4b82-8199-5de2b400a6ae})
  • SSL Version Control 0.4 (jid1-ZM3BerwS6FsQAg@jetpack)
  • Tabs on Bottom 0.5 (tabsonbottom@piro.sakura.ne.jp)
  • Terms of Service; Didn’t Read 0.4.1 (jid0-3GUEt1r69sQNSrca5p8kx9Ezc3U@jetpack)
  • Troubleshooter 1.1a (troubleshooter@mozilla.org)
  • Webroot Filtering Extension 1.0.2.42 (webrootsecure@webroot.com)
  • Curiyo 1.0.1 (jid1-tGhpnArOR62Vng@jetpack) (Inactive)
  • HTTPS-Everywhere 4.0.2 (https-everywhere@eff.org) (Inactive)
  • Microsoft .NET Framework Assistant 0.0.0 ({20a82645-c095-46ed-80e3-08825760534b}) (Inactive)

JavaScript

  • incrementalGCEnabled: True

圖形

  • adapterDescription: Intel(R) 82945G Express Chipset Family
  • adapterDescription2:
  • adapterDeviceID: 0x2772
  • adapterDeviceID2:
  • adapterDrivers: igxprd32
  • adapterDrivers2:
  • adapterRAM: Unknown
  • adapterRAM2:
  • adapterSubsysID: 00000000
  • adapterSubsysID2:
  • adapterVendorID: 0x8086
  • adapterVendorID2:
  • direct2DEnabled: False
  • direct2DEnabledMessage: [u'tryNewerDriver', u'6.1400.1000.5218']
  • directWriteEnabled: False
  • directWriteVersion: 0.0.0.0
  • driverDate: 2-26-2007
  • driverDate2:
  • driverVersion: 6.14.10.4785
  • driverVersion2:
  • info: {u'AzureCanvasBackend': u'skia', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'cairo', u'AzureSkiaAccelerated': 0}
  • isGPU2Active: False
  • numAcceleratedWindows: 0
  • numAcceleratedWindowsMessage: [u'tryNewerDriver', u'6.1400.1000.5218']
  • numTotalWindows: 1
  • webglRendererMessage: [u'tryNewerDriver', u'6.1400.1000.5218']
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Basic

修改過的偏好設定

  • browser.cache.disk.capacity: 358400
  • browser.cache.disk.smart_size.first_run: False
  • browser.cache.disk.smart_size.use_old_max: False
  • browser.cache.disk.smart_size_cached_value: 358400
  • browser.cache.frecency_experiment: 4
  • browser.places.smartBookmarksVersion: 7
  • browser.sessionstore.restore_on_demand: False
  • browser.sessionstore.upgradeBackup.latestBuildID: 20141125180439
  • browser.startup.homepage: http://www.cincinnati.com/
  • browser.startup.homepage_override.buildID: 20141125180439
  • browser.startup.homepage_override.mstone: 34.0
  • browser.tabs.loadInBackground: False
  • dom.disable_open_during_load: False
  • dom.mozApps.used: True
  • extensions.lastAppVersion: 34.0
  • gfx.blacklist.direct2d: 3
  • gfx.blacklist.layers.direct3d10: 3
  • gfx.blacklist.layers.direct3d10-1: 3
  • gfx.blacklist.layers.direct3d11: 3
  • gfx.blacklist.layers.direct3d9: 3
  • gfx.blacklist.layers.opengl: 3
  • gfx.blacklist.stagefright: 3
  • gfx.blacklist.suggested-driver-version: 6.1400.1000.5218
  • gfx.blacklist.webgl.angle: 3
  • gfx.blacklist.webgl.msaa: 3
  • gfx.blacklist.webgl.opengl: 3
  • media.gmp-gmpopenh264.lastUpdate: 1413382913
  • media.gmp-gmpopenh264.version: 1.1
  • media.gmp-manager.lastCheck: 1418325083
  • network.cookie.prefsMigrated: True
  • places.database.lastMaintenance: 1418696996
  • places.history.expiration.transient_current_max_pages: 53422
  • plugin.disable_full_page_plugin_for_types: application/pdf
  • plugin.importedState: True
  • privacy.donottrackheader.enabled: True
  • privacy.sanitize.migrateFx3Prefs: True
  • storage.vacuum.last.index: 1
  • storage.vacuum.last.places.sqlite: 1416619476

其他

  • User JS: 否
  • 輔助功能: 是

提出問題者

Found the Menu Bar but the Customize feature won't work; just doesn't do anything.

PS: I've stopped and started FF a few times; didn't help.

Found the Menu Bar but the Customize feature won't work; just doesn't do anything. PS: I've stopped and started FF a few times; didn't help.
FredMcD
  • Top 10 Contributor
4274 個解決方法 59943 個答案

選擇的解決方法

Separate Issue; Your System Details shows;

Installed Plug-ins

Shockwave Flash 16.0 r0 Shockwave Flash 15.0 r0

Having more than one version of a program may cause issues.

Grab the uninstaller from here: Uninstall Flash Player | Windows Uninstall Flash Player | Mac Then reinstall the latest version.

Flash Player v16.0.0.235 https://www.adobe.com/products/flashplayer/distribution3.html


Start Firefox in Safe Mode {web link} While you are in safe mode;

Type about:preferences#advanced<Enter> in the address bar.

Under Advanced, Select General. Look for and turn off Use Hardware Acceleration.

Poke around safe web sites. Are there any problems?

Separate Issue; Your System Details shows; Installed Plug-ins Shockwave Flash 16.0 r0 Shockwave Flash 15.0 r0 Having more than one version of a program may cause issues. Grab the uninstaller from here: '''[http://helpx.adobe.com/flash-player/kb/uninstall-flash-player-windows.html Uninstall Flash Player | Windows]''' '''[http://helpx.adobe.com/flash-player/kb/uninstall-flash-player-mac-os.html Uninstall Flash Player | Mac]''' Then reinstall the latest version. Flash Player '''v16.0.0.235 https://www.adobe.com/products/flashplayer/distribution3.html''' --------------------- '''[https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Start Firefox in Safe Mode]''' {web link} While you are in safe mode; Type '''about:preferences#advanced'''<Enter> in the address bar. Under '''Advanced,''' Select '''General.''' Look for and turn off '''Use Hardware Acceleration'''. Poke around safe web sites. Are there any problems?

提出問題者

Fixed after some work but I'm wondering what might have caused the problem in the first place? Any ideas?

Fixed after some work but I'm wondering what might have caused the problem in the first place? Any ideas?
FredMcD
  • Top 10 Contributor
4274 個解決方法 59943 個答案

What work did you do?

What work did you do?

提出問題者

Went to some websites, checked bank balances, nothing out of the ordinary.

Went to some websites, checked bank balances, nothing out of the ordinary.
FredMcD
  • Top 10 Contributor
4274 個解決方法 59943 個答案

I meant how the problem was solved.

I meant how the problem was solved.

提出問題者

FredMcD said

I meant how the problem was solved.

I followed your instructions and uninstalled Flash and reinstalled it. Started in Safe Mode but didn't have to do anything else. Restarted Normal and everything was back to the way it was. Thanks for your help.

jbacinti

''FredMcD [[#answer-666870|said]]'' <blockquote> I meant how the problem was solved. </blockquote> I followed your instructions and uninstalled Flash and reinstalled it. Started in Safe Mode but didn't have to do anything else. Restarted Normal and everything was back to the way it was. Thanks for your help. jbacinti
FredMcD
  • Top 10 Contributor
4274 個解決方法 59943 個答案

Good to hear. Good luck.

Good to hear. Good luck.

提出問題者

FredMcD said

Good to hear. Good luck.

Fred,

Same problem has reappeared and your solution above hasn't fixed it. My address box is gone again.

''FredMcD [[#answer-667010|said]]'' <blockquote> Good to hear. Good luck. </blockquote> Fred, Same problem has reappeared and your solution above hasn't fixed it. My address box is gone again.

提出問題者

Went through your exercise again and it worked. Is Flash Player that bad that it shouldn't be used with Firefox?

Went through your exercise again and it worked. Is Flash Player that bad that it shouldn't be used with Firefox?
FredMcD
  • Top 10 Contributor
4274 個解決方法 59943 個答案

有幫助的回覆

Sometimes we get complaints and Flash ends up being the cause. Updating software and settings normally settles the mater.

I have not tried this, but take a look at it; Video WithOut Flash {web link} Watch videos without flash

Sometimes we get complaints and Flash ends up being the cause. Updating software and settings normally settles the mater. I have not tried this, but take a look at it; '''[https://addons.mozilla.org/en-US/firefox/addon/video-without-flash/ Video WithOut Flash]''' {web link} Watch videos without flash

提出問題者

I'll give it a try and comment on it as needed. Thanks once again for all your help.

I'll give it a try and comment on it as needed. Thanks once again for all your help.
cor-el
  • Top 10 Contributor
  • Moderator
17591 個解決方法 159130 個答案

You can use one of these to set which toolbars to show.

  • "3-bar" Firefox menu button > Customize > Show/Hide Toolbars
  • View > Toolbars
    Tap the Alt key or press F10 to show the Menu Bar
  • Right-click empty toolbar area
  • Tap the Alt key or press F10 to show the Menu Bar

If you right-click a toolbar item in normal (non-customize) mode then you can remove this item from the toolbar.

  • "Remove from Toolbar" will remove this item from the Navigation Toolbar and moves it to the Customize palette ("3-bar" Firefox menu button > Customize)
  • "Move to Menu" will move this item to the "3-bar" Firefox menu button drop-down list
  • "Move to Toolbar" in the "3-bar" Firefox menu button drop-down list will move this item to the toolbar
You can use one of these to set which toolbars to show. *"3-bar" Firefox menu button > Customize > Show/Hide Toolbars *View > Toolbars<br>Tap the Alt key or press F10 to show the Menu Bar *Right-click empty toolbar area *Tap the Alt key or press F10 to show the Menu Bar ----- If you right-click a toolbar item in normal (non-customize) mode then you can remove this item from the toolbar. * "Remove from Toolbar" will remove this item from the Navigation Toolbar and moves it to the Customize palette ("3-bar" Firefox menu button > Customize) * "Move to Menu" will move this item to the "3-bar" Firefox menu button drop-down list * "Move to Toolbar" in the "3-bar" Firefox menu button drop-down list will move this item to the toolbar *https://support.mozilla.org/kb/customize-firefox-controls-buttons-and-toolbars

提出問題者

cor-el,

Your replay explained a few things that I was unaware of. Thanks. However, my main problem was that the "box" where you type in a web address keeps disappearing. Uninstalling Flash Player, restarting FF in Safe mode and then restarting normal fixes the problem. I've quit reinstalling Flash Player and have added Video Without Flash as suggested by Fred above. I'll see if that keeps the address box from disappearing.

jbacinti

cor-el, Your replay explained a few things that I was unaware of. Thanks. However, my main problem was that the "box" where you type in a web address keeps disappearing. Uninstalling Flash Player, restarting FF in Safe mode and then restarting normal fixes the problem. I've quit reinstalling Flash Player and have added Video Without Flash as suggested by Fred above. I'll see if that keeps the address box from disappearing. jbacinti
cor-el
  • Top 10 Contributor
  • Moderator
17591 個解決方法 159130 個答案

Note that the Classic Theme Restorer extension also has setting for various tool bars.

  • You can check out the settings of the CTR extension via its Options/Preferences button on the "Firefox/Tools > Add-ons > Extensions" page.
  • You can find extra toolbar buttons and more toolbar settings in Customize (3-bar Firefox menu button > Customize)
Note that the Classic Theme Restorer extension also has setting for various tool bars. *You can check out the settings of the CTR extension via its Options/Preferences button on the "Firefox/Tools > Add-ons > Extensions" page. *You can find extra toolbar buttons and more toolbar settings in Customize (3-bar Firefox menu button > Customize)

提出問題者

I'll look around the CTR extension especially if I lose the "box" again.

I'll look around the CTR extension especially if I lose the "box" again.