We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

搜尋 Mozilla 技術支援網站

防止技術支援詐騙。我們絕對不會要求您撥打電話或發送簡訊,或是提供個人資訊。請用「回報濫用」功能回報可疑的行為。

了解更多

Firefox crashes

  • 2 回覆
  • 1 有這個問題
  • 1 次檢視
  • 最近回覆由 cor-el

more options

Crash ID: bp-3b85ffb9-2e44-4f7b-a583-08c582140806 My firefox crashes every time I am trying to open it. Please, help.

Thanks for your time!

Crash ID: bp-3b85ffb9-2e44-4f7b-a583-08c582140806 My firefox crashes every time I am trying to open it. Please, help. Thanks for your time!

被選擇的解決方法

Thank you for the crash report link. I'm not sure where the problem is, but it could be with the Baseline JavaScript compiler.

Could you try starting up Firefox in its "Safe Mode"? That's a standard diagnostic tool to deactivate extensions and some advanced features of Firefox, including the JavaScript compilers. More info: Diagnose Firefox issues using Troubleshoot Mode.

You can start Firefox in Safe Mode (assuming Firefox is fully shut down) by holding down the option key while starting Firefox.

A small dialog should appear. Click "Start in Safe Mode" (not Reset).

Any difference?

從原來的回覆中察看解決方案 👍 0

所有回覆 (2)

more options

選擇的解決方法

Thank you for the crash report link. I'm not sure where the problem is, but it could be with the Baseline JavaScript compiler.

Could you try starting up Firefox in its "Safe Mode"? That's a standard diagnostic tool to deactivate extensions and some advanced features of Firefox, including the JavaScript compilers. More info: Diagnose Firefox issues using Troubleshoot Mode.

You can start Firefox in Safe Mode (assuming Firefox is fully shut down) by holding down the option key while starting Firefox.

A small dialog should appear. Click "Start in Safe Mode" (not Reset).

Any difference?

more options

This could also be a problem with one or more prefs. You can inspect and modify preferences on the about:config page.

Try to delete a possible user.js file and numbered prefs-##.js files and rename (or delete) the prefs.js file to reset all prefs to the default value.

You can use this button to go to the currently used Firefox profile folder:

  • Help > Troubleshooting Information > Profile Directory: Show Folder (Linux: Open Directory; Mac: Show in Finder)

See also: