We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash.

1. Enter about:crashes in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
2. Copy the 5 most recent Report IDs that start with bp- and then go back to your forum question and paste that into the "Post a Reply" box. (Please don't take a screenshot of your crashes, just copy and paste the ID's. The below image is just an example of what your Firefox screen should look like)

Thank you for your help!

More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.

Start Firefox in Safe Mode {web link} While you are in safe mode; Press the Alt or F10 key to bring up the tool bar. Followed by;

Windows; Tools > Options Linux; Edit > Preferences Mac; application name > Preferences

Then Advanced > General. Look for and turn off Use Hardware Acceleration.

Poke around safe web sites. Are there any problems?

Then restart.

Hello,

Some problems with Flash video playback can be resolved by disabling hardware acceleration in your Flash Player settings. (See this article for more information on using the Flash plugin in Firefox).

To disable hardware acceleration in Flash Player:

1. Go to this Adobe Flash Player Help page.
2. Right-click on the Flash Player logo on that page.
3. Click on Settings in the context menu. The Adobe Flash Player Settings screen will open.
4. Click on the icon at the bottom-left of the Adobe Flash Player Settings window to open the Display panel.
   
   The image "fpSettings1.PNG" does not exist.
   
5. Remove the check mark from Enable hardware acceleration.
6. Click Close to close the Adobe Flash Player Settings Window.
7. Restart Firefox.

This Flash Player Help - Display Settings page has more information on Flash Player hardware acceleration, if you're interested.

Does this solve the problem? Let us know.

Hi- apologies for the delay. I was unable to log back onto this forum due to repeated crashes. I have had to resort to using Chrome. I had to wait to receive email notifications of these responses to be able to access the thread. I have had numerous crashes since I originally posted this problem.

FredMcD, per your request- here were the most recent "bp-" crash reports before my post: bp-6a4da210-7023-410f-bc26-19c922140803 8/3/2014 3:29 PM bp-13449a23-990d-4e7f-98e0-a20312140803 8/3/2014 1:13 PM (The others before that were from March 2014, then Sept 2013)

And the crashes after my post: bp-6570a43e-c9c0-4638-9700-62e672140809 8/5/2014 6:26 AM bp-a699ef8d-b8ed-4468-adaa-18b982140805 8/5/2014 6:26 AM bp-5fb165cf-8760-4cb7-87ef-ff2fe2140809 8/5/2014 6:19 AM bp-89ca3c49-e017-4ddb-8cdf-aa0332140804 8/4/2014 2:22 PM bp-a3f1f06b-be22-4940-a5d1-a3cab2140803 8/3/2014 3:54 PM

I have tried starting my computer in safe mode, no change- error still occurs. And as I said in my original post, I have disabled hardware acceleration numerous times. It worked briefly at first, then stopped. It no longer has any effect.

Also, the error messages now have changed. When I try to watch a flash video, 2 windows open with the following error messages: "Adobe Flash Player 14.0 r0 has stopped working" and "Unresponsive Plug-in: Shockwave flash may be busy or may have stopped responding. Stop or Continue."

I tried uninstalling & re-installing adobe flash and shockwave several times. No change.

Any time you want, at the top of any Mozilla.org page is your user name. This is a link to your profile. From here, you can see all of the questions and responses you posted.

Crash report; Process Type plugin Shockwave Flash Version:14.0.0.145 Filename:NPSWF32_14_0_0_145.dll

I would suggest removing ALL Adobe flash type programs.

Grab the uninstaller from here: Uninstall Flash Player | Windows Uninstall Flash Player | Mac

Then reinstall the latest version.

Update your Shockwave Flash v14. http://get.adobe.com/shockwave/ The link for Flash Player is: http://get.adobe.com/flashplayer/

I uninstalled adobe flash and shockwave again. Reinstalled using the links you provided, and am still getting the same error message.

Close Firefox. Check the programs that are on your computer

Windows: Start > Control Panel > Uninstall Programs. Mac: Open the "Applications" folder Linux:

• Ubuntu Unity {web link}
• Xfce: Applications Menu category sections
• options depends on the package manager and the desktop environment

Go thru the list. and remove Everything from Adobe.

After, reboot the computer. Then see if Firefox has problems. Do not worry about pages not displaying properly, we want to see is FF crashes.

Troubleshoot Firefox Issues Caused By Malware {web link}

To be clear before I uninstall everything, Firefox is no longer crashing. I'm just getting the "Adobe Flash Player 14.0 r0 has stopped working" and "Unresponsive Plug-in: Shockwave flash may be busy or may have stopped responding. Stop or Continue.

I've visited all the pages that caused firefox to crash and it isn't crashing, just getting the flash player & shockwave error messages. And no videos playing of course.

No crash is good. My last suggestion is to go to Adobe.com, and ask them for more help.