Poor FireFox function on desktop Apple
Mozilla - SICK TO DEATH - of a product that has poor or zero customer support. Now like FireFox. Been loyal to this Browser for many years and in return - zero customer support. trying to sign up for THIS crap "help" not from FireFox of course, but from "VOLUNTEERS" so NOT Mozilla/FireFox and they don't get paid to help the company?? Bad biz all around.
Why do I have my time wasted "solving a problem" THAT SHOULD NOT HAPPEN IN THE FIRST PLACE??
"Signing Up" for this "help" group - typed in my email addy, chose a password, then received a "Code" to verify my email. Received ERROR message "Bad Request (400) from FireFox??? asked to be sent a NEW code - did that 3 times - receiving THE SAME EXACT BAD CODE 3 TIMES!! but oh, somehow I'm in to this "help" group anyway. How will I get in again?? or come back to check on answers WITH NO PASSWORD???
Anyone else have this type of deliberate Obstruction method of getting help?? This is NOT even the main issue I wanted to get help.
All Replies (3)
Hi
It looks like you have been able to access the Mozilla Support platform just fine.
Firefox and Thunderbird are open source projects and there are volunteer contributors working on both, writing code, providing support and localising content.
How can we help you with Firefox?
No. obviously NOT fine. after exactly the same set of numbers for 3 "bad codes" ERROR (400) msg - (uploaded the clips to show) sent to verify and no password able to be created - then all of a sudden I was "IN".
Clearly NOT "fine" maybe that's the problem. Mozilla and I have diff opinions on what is "fine".
What about WHEN I need to get help again? My profile has NO password section to change or fix??? so I can look forward to more issues with that? wasn't the issue I was needing help with. became the 2nd issue.
Thanks for the sarcasm, congrats on your success "volunteering" and loyalty to Mozilla. Already sincerely thanked the "volunteers" for the ONLY help available - but gross they are VOLUNTEERING (whatever that means per your comment) to do what Mozilla should be doing PERFECTLY. Bad "new" Mozilla. no problems for years. You're welcome!! for my previous loyalty to FireFox as well. thanks for the help. have a great day.
There was no sarcasm meant and I am sorry if you saw it that way. I am genuinely keen to help.
I am going to close this thread as it seems be very unclear and getting very off track. If you do need hlpe with Firefox, please feel free to ask a new question and we will do our best to help.