Gbogbo Àwọn Ohun Ìgbéjáde Community Forum

I have spent some time digging through your messages about how to fix this issue. I get the general "where to" enable SSL/TLS but no trouble shooting to this specific level.

Spectrum (charter) Internet on May-30-25 a pop up "Add Security Exception" on wife's account (Image #1 below). We have same Internet provider and same server config's (except email name & password or course).

 This Security Exception has happened before, as well as on my account in the past. 

Although, I never got the Exception this time. We did "Confirm Security Exception" 2x on her account and she is up and running again. No issues.

  However, I can't receive e-mails with the Account Settings / Server Settings / Security Settings

"Connection Security" set to SSL/TLS" it must be set to "None" When set to SSL/TLS and I push the "Get Mail" button, the server isn't even banged as there's no msg in lower left frame of TB. I have gmail account and it does bang that one like it should. If set to "None" I get the msg in lower left TB frame showing connection to Charter server and I receive any outstanding e-mails. But I don't want to continue without a password.

 Under [Settings/ Privacy & security / Manage Certificates]

hers (Image #2 below) looks different than mine (Image #3 below). She has the 2 confirmed Security Exceptions, but also has a "View" and "Export" button that are bolded when the specific line item is highlighted. I do not have a View or Export button shown. How do I enable the SSL/TLS with password and actually receive emails?

 I am using TB 128.11.0esr (64-bit)

thx in advance Gene

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