Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

When I close Firefox it now leaves a 3x6 inch section of the window on the screen for a couple of seconds before closing -- never did this before

  • 2 tontu
  • 1 am na jafe-jafe bii
  • 1 view
  • i mujjee tontu mooy cor-el

more options

Besides the above I am also noting an issue with my godaddy webmail -- normally when you start to type an email address it pops a list based on your typing to select from... now when I type the first letter it simply pops in an email address and shows a cursor for the next one. If I back up and start over it works fine, but never on the first address.

This doesn't happen in my other browsers.

flyn
xxx-xxx-xxxx

Besides the above I am also noting an issue with my godaddy webmail -- normally when you start to type an email address it pops a list based on your typing to select from... now when I type the first letter it simply pops in an email address and shows a cursor for the next one. If I back up and start over it works fine, but never on the first address. This doesn't happen in my other browsers. flyn<br /> xxx-xxx-xxxx

cor-el moo ko soppali ci

All Replies (2)

more options

Hello,

The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information. Note: This will cause you to lose any Extensions, Open websites, and some Preferences.

To Reset Firefox do the following:

  1. Go to Firefox > Help > Troubleshooting Information.
  2. Click the "Reset Firefox" button.
  3. Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish.
  4. Firefox will open with all factory defaults applied.

Further information can be found in the Refresh Firefox - reset add-ons and settings article.

Did this fix your problems? Please report back to us!

Thank you.

more options

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).

  • Do NOT click the Reset button on the Safe Mode start window or otherwise make changes.