Diễn đàn hỗ trợ Firefox

I suppose this is a kind of support question, of sorts, but in my opinion this also has to be treated as a complaint, in a sense.

About one and a half months ago, Firefox became unresponsive, that is, it became awfully slow. I experienced just about every issue with the browser that was mentioned in the following support pages and support issues (posted by others) and I read all of those :

Websites don't load - troubleshoot and fix error messages

https://support.mozilla.org/en-US/kb/websites-dont-load-troubleshoot-and-fix-errors#w_the-problem-only-happens-with-certain-websites

firefox is extremely slow or fails to load sites

https://support.mozilla.org/en-US/questions/1550371

Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems https://support.mozilla.org/en-US/kb/troubleshoot-extensions-themes-to-fix-problems

Secure connection and security warning error pages in Firefox https://support.mozilla.org/en-US/kb/secure-connection-failed-firefox-did-not-connect

An oddball situation had occurred in which I couldn't for the likes of me go to my librarything.com homepage at each restart of the previous Firefox session, which also causes lagging when the session wants to connect to the other (normally unproblematic) website session tabs, and I also get multiple connection errors + insecure connection notifications for some of these websites. (sometimes refreshing a page does not help, sometimes it does)

I got bored reading all those support pages and trying out the solutions, because nothing seemed to help. In the long run, I decided to de-install the whole browser after backing up bookmarks, speeddial settings, passwords and the whole profile. Simultaneously, I also tested the connectivity to these websites in another browser (Brave) and this did not present me with any problem.

So I did the following :

1) deleted the whole cache and closed the browser 2) uninstalled FF with Revo Uninstaller (which has an option to remove all remnant files / folders/ registry items on the Hard Drive) 3) made sure to remove all cached leftovers from HD by using multiple cleanup tools in succession : 1) Wise Disk Cleaner followed by 2) Bleachbit followed by 3) CCleaner

Went to the mozilla website, downloaded and installed the last version of FF. Next, imported bookmarks, speeddial settings and passwords. Next, reinstalled the Firefox extensions I used before (without any lag until one and a half months ago). I also did NOT copy the stored profile but decided on starting afresh with a new profile.

Everything worked lightning fast and efficiently until a few days ago, when I received an automatic update of Firefox - 151.0.3 - and all of a sudden, the same problems are reoccurring. And again, I can't connect to an unproblematic website like librarything.com, whereas before the update I was able to without any problem !!!

What the hell is going on with these auto-updates ???

Some times ago Firefox internal VPN button appeared and this function was very useful. But yesterday this button disapppeared. My location is Russia. I want to return this button back.

Has Firefox instituted a security setting that is interfering with commerce-related sites? Suddenly I can't log in to my credit union (gets stuck on "authentication" step), amazon.com (endless "transferring data" message during login attempt), and mutual fund sites (similar to amazon.com experience). These all are related to money/commerce. I've turned off Firefox's popup blocking and even explicitly allowed cookies for the sites. I did a Refresh to get rid of extensions that might be causing problems (even though there wasn't a problem a week ago on these sites). I've tried Firefox on a second computer for the credit union site and got the same behavior. Chrome has no problem with these logins, by the way.

I have followed suggested links in ever variable circles to no avail... innumerable deletes, restarts, reinstalls etc, etc.... but still have NO ACCESS to my Bookmarks toolbar! I've worked way too long over such & would gladly forget my history... but remain unable to access the Bookmarks toolbar

Hi,

I am using macbook pro latest one, and when I use firefox and scroll down from my wireless Mouse to the bottom of the page, the scroll bar jumps to the top while working, is there a fix for this.

Thanks

Firefox is up to date, Windows 11.

I frequently watch BBC videos but approx one week ago, they stopped playing. I have your VPN which is usually off as it give me no advantage, (this appeared following the last update), but I've tried switching on and changing to UK location. No change.

Can you give me some suggestions please?

I use eBird extensively. When I try to play the audio (with sonograms), I get a message that says "We are still processing this file. Try again later". These files perform well on my Android phone, so I know it it is not eBird's glitch. I am confused about the setting options on Firefox that I need to set. These files are usually .wav format. I have tried to open a ticket with eBird, but have not had a response. Can you guide me? Thanks.

Hi Everyone,

I've been having this problem for a wee while when I'm browsing facebook (which works better in Chrome) the site on firefox and as well as messenger is really laggy and I'm wondering if there is a hidden setting that I should change to improve this?

I only have adblock addon installed and I cleaned out the history and browser cookies ect but the problem still remains.

Any ideas? Thanks Rob

bold text So I get the latest update to Firefox this morning, open a new tab, and all the tiles I had arraigned the way I wanted them no longer in that order, some are missing, some are duplicated 2-3 times. Why can't you guys quit with the window dressing BS and just make the browser stable. Why do we need to hunt for functions that were the same for many years that you decided needed to be changed? I remember when 'Settings' was on the new tab window instead of on the drop down menu in the tool bar.

My new tab tiles are a mess and I don't think I'll ever forgive you for that!

please tell me how to solve the problem in the one sentence i was asked to provide. i have tried syncing from both devices and have disconnected and reconnected to se if that helps, nope. i have no problem syncing bookmarks from desktop to android but the other way around is not working

I recovered them once by choosing a different default profile. Then the next time I opened Firefox both the saved profiles had no passwords.

I can find the referred files on the desktop, but don't see real steps on what to do with them, and if they're the ones in the now password list-less profiles they will be useless anyway.

I really don't know what to do. It seems every time I open Firefox it updates and half the time I lose all my bookmarks, all the time I have no passwords. Right now I have bookmarks but no passwords on the desktop. I have everything on the Android phone only.

I'm on Windows 10 still on the desktop, but my windows 11 surface pro 8 now seems to have lost passwords, too!

Is there a way to download and not lose anything, then import back to desktops?

I'm afraid to sync, in case the desktop takes precedence and erases all my passwords on my phone!

My used name and password for Well Fargo online is saved on fire fox and I can not change it on the Wells Fargo system. They have tried to help me in there system but when I put in the new user name and password it goes back to ORIGINAL user name and password.

Hello Mozilla Support,

I am seeking assistance with recovering my Firefox data after resetting my laptop.

Before performing the reset, I verified that I was signed into my Firefox account and believed that Firefox Sync was enabled. After reinstalling Firefox and signing back into the same account, my previous data does not appear to be available.

I had this trouble after Firefox's previous update, where the browser would just close as I was in a tab. It had stopped so I thought the problem was fixed. However, it just updated the browser a few days ago and again I'm having a problem where the browser will just close in the middle of me entering information. It does not have to do with which program I am in as it just seems to happen randomly. It does not save any information I've typed in.

Win 10

As of today, this was the situation (image 1). I had to do a manual update.

Also, when I first visited here today, I was not logged in. I 'd like to stay logged in. Then, I couldn't have been here for more than 15 seconds, and this appeared. How can a session be expired when there was no session? Is this part of the reason I don't stay logged in?