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  • Đã khóa

Hãy tử tế. Tình nguyện viên của chúng tôi là những người dùng Mozilla giống như bạn, những người dành thời gian trong ngày để trợ giúp

Theo dõi qua. Đôi khi, các tình nguyện viên của chúng tôi sẽ yêu cầu bạn cung cấp thêm thông tin hoặc thử nghiệm các tình huống nhất định. Bạn có thể làm điều này càng sớ… (xem thêm)

Theo dõi qua. Đôi khi, các tình nguyện viên của chúng tôi sẽ yêu cầu bạn cung cấp thêm thông tin hoặc thử nghiệm các tình huống nhất định. Bạn có thể làm điều này càng sớm, họ càng sớm biết cách sửa chữa nó.

Đã được hỏi bởi Phamvuminhhieu50 1 ngày trước

  • Đã giải quyết

Linkedin will not load

Like several others recently posted, since at least the last upgrade I cannot get LinkedIn to open in Firefox. I can get to it in several other browsers on my Win 10 Pro … (xem thêm)

Like several others recently posted, since at least the last upgrade I cannot get LinkedIn to open in Firefox. I can get to it in several other browsers on my Win 10 Pro 64-bit system. I've tried all the "fixes" posted by others without success, so I'm assuming that the problem is something that Mozilla broke with its last update. Also unfortunately, the Firefox problem submission form is currently offline, so I'm hoping someone involved with the development and help process is monitoring these kinds of posts so they can learn about problems that need to be fixed.

Đã được hỏi bởi letkin 4 tuần trước

Đã được trả lời bởi letkin 1 ngày trước

Firefox keep crashing

Hi for a while now, few months Firefox crash like crazy on my PC Sometimes it would just crash at start, and refused to open Sometimes tab start crashing, and eventually … (xem thêm)

Hi for a while now, few months Firefox crash like crazy on my PC

Sometimes it would just crash at start, and refused to open Sometimes tab start crashing, and eventually firefox crashes

Common sites where i see the crash happens are cnn.com and nba.com

I usually restart my PC , refresh firefox or reinstall it to get rid of the crashes but this is very tiring , very tiring

I am sure its something on my PC that causing the conflict, because even reinstalling doesnt entirely fix it

But i have no clue what it could be

Đã được hỏi bởi shishini 1 tuần trước

Trả lời lần cuối bởi FredMcD 1 ngày trước

  • Đã giải quyết

Menus are blank

Starting sometime recently, dropdown menus such as the main menu and the library menu give a white rectangle the size of the menu. Restarting in safe mode does not help.… (xem thêm)

Starting sometime recently, dropdown menus such as the main menu and the library menu give a white rectangle the size of the menu. Restarting in safe mode does not help. Using a new, empty profile does help. Exiting, deleting my profile cache directory, and restarting does not help.

This is likely related to https://support.mozilla.org/en-US/questions/1288037 but that person was helped by deleting the cache directory.

I would prefer not to have to redo all my customizations.

Đã được hỏi bởi kdo111 1 tuần trước

Đã được trả lời bởi cor-el 1 tuần trước

Firefox will not load pages unless I enter address bar and hit enter. Then all new tabs will oad the pages.

Hello, I have been having an issue for the past couple of days. If i "Open in New Tab" pages, they will open to the tab, look like they are loading in the title bar, bu… (xem thêm)

Hello,

  I have been having an issue for the past couple of days. If i "Open in New Tab" pages, they will open to the tab, look like they are loading in the title bar, but going to the tab it will not load. I can open a bunch of tabs in from the home page of Firefox and they will all do the same thing. Then when I go to one page I will enter into the address bar with the address of the page already in, (from Opening in New Tab) and then hit Enter, then all the pages will load.

This is the firs time I ever have had a real issue with firefox.

Thanks

Đã được hỏi bởi biggestmexi 1 ngày trước

Trả lời lần cuối bởi biggestmexi 1 ngày trước

My Firefox Web Browser keeps crashing every page and every tab

My Firefox Web Browser has been consistently every day crashing regardless of how many pages or tabs have been open. Regardless if I'm actively using Firefox when it cras… (xem thêm)

My Firefox Web Browser has been consistently every day crashing regardless of how many pages or tabs have been open. Regardless if I'm actively using Firefox when it crashes or leaving it up to do something on my phone. These crashes started shortly after Firefox had that major structural update, but recently Windows 10 had an update it forced me into. I don't know if either is the cause. What happens before crashing is the page goes either all black or all white and then all tabs are gone. This wouldn't bother me so much if Firefox crashing didn't interfere with my AdBlocker and make me reload everything for AdBlocker. I have tried updating Firefox and troubleshooting Firefox and not opening so many tabs -- and nothing helps. I want Firefox to stop crashing and find out what the problem is. Please help!

This is what I have for the long Report ID number(s:): bp-fd4ea624-e71b-4d83-9dc5-4068c0210622 6/22/2021, 5:15 AM bp-ca2334c1-ac45-4c10-bcd5-eca360210622 6/22/2021, 5:15 AM bp-189f0e5e-25e6-44dc-bf62-fa0320210622 6/22/2021, 5:15 AM bp-20fdf0ed-dd26-4a5d-b912-7a5010210622 6/22/2021, 5:15 AM bp-e8e1529b-c10a-47b9-844f-6d5d20210622 6/22/2021, 5:15 AM bp-ce5a0e39-4c4c-465e-b85d-c88fa0210622 6/22/2021, 5:15 AM bp-f653c127-b5dc-44e2-b13a-b11c70210622 6/22/2021, 5:15 AM bp-ed4f9869-7069-45ed-9ce4-a560e0210622 6/22/2021, 5:15 AM bp-12ea0d64-1640-4eab-b0cc-3cad90210622 6/22/2021, 5:15 AM bp-bc9b7bcb-a06c-4a53-8ed8-22fb80210622 6/22/2021, 5:15 AM

Đã được hỏi bởi writeher18 2 ngày trước

Trả lời lần cuối bởi TyDraniu 1 ngày trước

  • Đã giải quyết

No page loading, no access to settings

Dear all, when in type the address and "enter" the page don't charge. I have uninstalled Firefox and reinstalled it, but the issue persists. I can't even open the Firefox… (xem thêm)

Dear all, when in type the address and "enter" the page don't charge. I have uninstalled Firefox and reinstalled it, but the issue persists. I can't even open the Firefox settings. ESET Internet Security confirm that everything is ok. Any suggestions for trouble shooting ? Thank you in advance for your responses.

Đã được hỏi bởi mzebrowski 2 ngày trước

Đã được trả lời bởi TyDraniu 1 ngày trước

How to detect x-frame-options when loading a website in iframe

Loading external website in an iframe is getting blocked because of x-frame-options in response headers. I want to detect what is the value for x-frame-options and based … (xem thêm)

Loading external website in an iframe is getting blocked because of x-frame-options in response headers. I want to detect what is the value for x-frame-options and based on that value i want to show an alert to the user. How can we detect/extract x-frame-options from the response headers for the given url even if it has redirects?

Đã được hỏi bởi Naresh Gunda 2 ngày trước

Trả lời lần cuối bởi Naresh Gunda 2 ngày trước

When go to history and click on forget site the saved password was cleaned

The feature "forget site" is commonly used for solve site caching problems, however this clean saved passwords too, but it is a problem for me. I'd like a configuration o… (xem thêm)

The feature "forget site" is commonly used for solve site caching problems, however this clean saved passwords too, but it is a problem for me. I'd like a configuration option to avoid this.

Đã được hỏi bởi Reinaldo Gil Lima de Carvalho 2 ngày trước

Trả lời lần cuối bởi cor-el 2 ngày trước

  • Đã giải quyết

No carga la página de American Express / AMEX site not working

Trato de entrar a la página de American Express, pero en primera le cambia la tipografía a una horrible, y luego trato de loggearme y se queda en blanco la página, ya int… (xem thêm)

Trato de entrar a la página de American Express, pero en primera le cambia la tipografía a una horrible, y luego trato de loggearme y se queda en blanco la página, ya intenté en modo resolución de problemas y también cambié la tipografía y ni una ni la otra se han corregido.

En pocas palabras intenté todo lo que viene aquí y nada: https://support.mozilla.org/en-US/questions/1316294 ________________________________________________________________ I've been trying to enter the AMEX site, but in first place, it changes the typography, and then i try to log in but the page stays in white, i've tried problem solving mode and also changed typography and either have been corrected.

In a few words, i've tried everything from this topic and nothing: https://support.mozilla.org/en-US/questions/1316294

Đã được hỏi bởi SolidCapo 2 tuần trước

Đã được trả lời bởi GerardoPcp04 1 tuần trước

Printing Format on 8.5in X 11in paper

If an item is sent to the Printer, the whole page will appear in the upper left-hand part of the paper with the font so small, it is barely readable?? A similar question… (xem thêm)

If an item is sent to the Printer, the whole page will appear in the upper left-hand part of the paper with the font so small, it is barely readable?? A similar question has been asked before but the workaround, switch, fix was not evident or workable. I have already checked the Printer settings and it appears that there is nothing in the machine that can be changed. Does anybody have any idea of what is going on here ? There is no memory of anything previously being changed Re: printing page format--it just started for no apparent reason.

Đã được hỏi bởi Dan'sLoriSara 2 ngày trước

Gmail & Google Classroom won't load

I'm a longtime Chrome user trying to move away from that browser. I recently downloaded Firefox and it worked fine for a few days, but now I'm having problems. I keep Gma… (xem thêm)

I'm a longtime Chrome user trying to move away from that browser. I recently downloaded Firefox and it worked fine for a few days, but now I'm having problems.

I keep Gmail and Google Classroom open in tabs throughout the day (I'm a teacher). They worked fine in Firefox for a few days, but now both sites constantly load or time out.

The problem seems to go away anytime I restart Firefox, but I can't constantly be restarting Firefox all day long. Why do the sites work for a few minutes and then stop working a few minutes after restarting?

I had AdBlocker Ultimate enabled before, but my friend uses uBlock so I tried changing. No help.

I had a theme installed from the recommended list. I thought that might be a problem, so I went back to the default Firefox theme. No help.

What I'm running: Firefox 89.0.1 MacOS Catalina

Đã được hỏi bởi tcatsninfan 6 ngày trước

Trả lời lần cuối bởi tcatsninfan 2 ngày trước

Google Services not working - have cleared cache and cookies

For the past few days I have been having problems accessing google services. Sometimes gmail will load for me but then later on I will get this message "The site at https… (xem thêm)

For the past few days I have been having problems accessing google services. Sometimes gmail will load for me but then later on I will get this message "The site at https://mail.google.com/mail/u/0/#inbox has experienced a network protocol violation that cannot be repaired. The page you are trying to view cannot be shown because an error in the data transmission was detected." After which it is impossible for me to access gmail.

Furthermore, google search also will not work for me. I cannot search from the address bar or when I go to the google website. As well as this I cannot search on YouTube.

I have tried clearing my cookies and cache multiple times as suggested by most posts. This has not fixed the issue.

Any help would be much appreciated as I use these websites very often and this is really an issue for me.

Đã được hỏi bởi stephenbmulligan 2 ngày trước

Trả lời lần cuối bởi cor-el 2 ngày trước

  • Đã giải quyết

get error message instead of firefox

See attached screenshot - I get error message when I try to use OR reinstall Firefox. Suspect Win10 recent updates. The Task Manager thinks everything is fine. Thanks, J… (xem thêm)

See attached screenshot - I get error message when I try to use OR reinstall Firefox. Suspect Win10 recent updates. The Task Manager thinks everything is fine. Thanks, Joe

Đã được hỏi bởi bayusjoseph 3 ngày trước

Đã được trả lời bởi bayusjoseph 2 ngày trước

I have several issues after doing a refresh because Firefox was as slow as cold tar running up a hill backwards!

I did a refresh yesterday after Firefox had been so slow and now I have other major issues! the letters are not uniform or the coloring on letters are dark and light. I… (xem thêm)

I did a refresh yesterday after Firefox had been so slow and now I have other major issues! the letters are not uniform or the coloring on letters are dark and light. I have had this problem in the past and was told how to fix it but that is not working. Told to go to General/Performance/Use hardware acceleration, remove check mark which I have done twice and it didn't help, everything still the same so it makes it hard to read when each individual letter has a dark and light side, r/l or top/bottom! This has been a problem for a long time, especially after I refresh! Two other MAJOR problems though, there is no "HOME" button anymore, and my bookmarks, and bookmark toolbar/menu that I had on the left side of the screen is GONE! Both of those are the worst, and I can find nothing to restore either of them!!!!!! I've used FIREFOX for years, but I get tired of having to figure out how to use it all over again when it slows down or has problems! HELP!

Đã được hỏi bởi Linzee 3 ngày trước

Trả lời lần cuối bởi Linzee 2 ngày trước

The "xulstore" window resizing problem

Since some time, Firefox (currently 89.0) on Windows 10 automatically reduces the window size from "fullscreen" to "maximized" when re-opening it from another program. So… (xem thêm)

Since some time, Firefox (currently 89.0) on Windows 10 automatically reduces the window size from "fullscreen" to "maximized" when re-opening it from another program. So I have to wait until the window size reduction is complete before having to re-enlarge it again (which is quite annoying)

After a short web search, it turned out that this window size reduction is caused by the "xulstore.json" file in the profile folder and several other users are also reporting this issue. However, none of them in the forums I visited knew a permanent solution. I unsuccessfully tried the following:

  • When I delete "xulstore.json", the window size reduction problem goes away only to re-appear after a few re-openings of Firefox (as the xulstore file is re-established then).
  • Editing the xulstore file did not work, as Firefox overwrites it.
  • Denying Firefox writing permission (via Windows) also doesn't work, as Firefox creates a temporary copy of the xulstore file which again causes the resizing problem.
  • Denying access to this temporary copy does not work either.

It seems like Firefox does everything possible just to keep the resizing problem persisting. Is there any permanent solution (different from the failed solution attempts above)? Or even better: could you remove the automatic resizing in a coming version update of Firefox? It seems like I am not the only one who would be grateful about this.

Đã được hỏi bởi lillsascha 5 ngày trước

Trả lời lần cuối bởi lillsascha 2 ngày trước

Copy/Paste not keeping formatting

Firefox is only allowing me to paste in plain text—if I copy rich text and paste into Gmail, Docs, or anywhere else that supports rich text, I only get plain text. Chrome… (xem thêm)

Firefox is only allowing me to paste in plain text—if I copy rich text and paste into Gmail, Docs, or anywhere else that supports rich text, I only get plain text. Chrome handles the same copied text correctly.

Đã được hỏi bởi Josh 2 ngày trước