Diễn đàn hỗ trợ Firefox

Hello, my firefox browser suddenly started to crash on startup,even when trying to start it in safemode but holding down shift key , i also tried to uninstall and delete all firefox related data from my pc and then reinstall,still crashes which is weird because it worked fine before the crash reported contents contain the following

BuildID: 20260715202819 CrashTime: 1784782141 InstallTime: 1784152222 MinidumpSha256Hash: 2acaa7736dc7400f254067f4dedbf53d522905e870d19b4ea26e182cec1d0b94 ModuleSignatureInfo: {"Apple Inc.":["mdnsNSP.dll"],"Mozilla Corporation":["firefox.exe","xul.dll","gkcodecs.dll","nss3.dll","freebl3.dll","mozglue.dll","softokn3.dll","lgpllibs.dll"],"Microsoft Corporation":["CoreMessagingXP.dll","Microsoft.UI.Windowing.Core.dll","Microsoft.UI.Windowing.dll"],"Microsoft Windows":["Microsoft.Internal.FrameworkUdk.dll","explorerframe.dll","twinapi.dll","Microsoft.Internal.FrameworkUdk.System.dll","AudioSes.dll","dataexchange.dll","wsock32.dll","NapiNSP.dll","winrnr.dll","nlansp_c.dll","wshbth.dll","wscapi.dll","ondemandconnroutehelper.dll","dbgcore.dll","wininet.dll","MMDevAPI.dll","directmanipulation.dll","textinputframework.dll","Windows.Globalization.dll","iertutil.dll","twinapi.appcore.dll","srvcli.dll","Windows.UI.Immersive.dll","npmproxy.dll","dhcpcsvc.dll","dhcpcsvc6.DLL","winhttp.dll","CoreUIComponents.dll","Windows.UI.dll","directxdatabasehelper.dll","winmm.dll","WinTypes.dll","Bcp47Langs.dll","version.dll","netprofm.dll","ktmw32.dll","mscms.dll","propsys.dll","Microsoft.Internal.WarpPal.dll","DWrite.dll","dcomp.dll","CoreMessaging.dll","wtsapi32.dll","winnsi.dll","uxtheme.dll","DXCore.dll","dxgi.dll","dwmapi.dll","dbghelp.dll","windows.storage.dll","netutils.dll","IPHLPAPI.DLL","dnsapi.dll","kernel.appcore.dll","ntmarta.dll","sspicli.dll","dsparse.dll","mswsock.dll","CRYPTBASE.dll","msasn1.dll","cfgmgr32.dll","devobj.dll","winsta.dll","umpdc.dll","powrprof.dll","bcrypt.dll","profapi.dll","KERNELBASE.dll","win32u.dll","wintrust.dll","gdi32full.dll","msvcp_win.dll","bcryptPrimitives.dll","ucrtbase.dll","crypt32.dll","psapi.dll","gdi32.dll","nsi.dll","setupapi.dll","msvcrt.dll","kernel32.dll","advapi32.dll","combase.dll","msctf.dll","sechost.dll","clbcatq.dll","shell32.dll","rpcrt4.dll","shlwapi.dll","oleaut32.dll","imm32.dll","ws2_32.dll","ole32.dll","SHCore.dll","user32.dll","ntdll.dll","directxdatabasehelper.dll","KBDUS.DLL","dxgi.dll","resourcepolicyclient.dll","resourcepolicyclient.dll","UMPDC.dll","powrprof.dll"],"Microsoft Windows Software Compatibility Publisher":["VCRUNTIME140.dll","msvcp140.dll","VCRUNTIME140_1.dll"]} ProcessType: main ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release StackTraces: {"crash_type":"EXCEPTION_STACK_BUFFER_OVERRUN / FAST_FAIL_FATAL_APP_EXIT","crash_address":"0x7ffc2263a3bf","crash_thread":0,"main_module":0,"modules":[{"base_address":"0x7ff611ff0000","end_address":"0x7ff61209f000","filename":"firefox.exe","code_id":"6a57ff03af000","debug_file":"firefox.pdb","debug_id":"B6503DEC196D41E94C4C44205044422E1","version":"153.0.0.7"},{"base_address":"0x7ffbbddd0000","end_address":"0x7ffbc8654000","filename":"xul.dll","code_id":"6a57ff52a884000","debug_file":"xul.pdb","debug_id":"DBCCEF4FE704EAD64C4C44205044422E1","version":"153.0.0.7"},{"base_address":"0x7ffc22600000","end_address":"0x7ffc22683000","filename":"Microsoft.UI.Windowing.Core.dll","code_id":"581dabfc83000","debug_file":"Microsoft.UI.Windowing.Core.pdb","debug_id":"F1D81CA3C4FEA5945521722729AE742C1","version":"10.0.27108.1004"},{"base_address":"0x7ffccc3a0000","end_address":"0x7ffccc79e000","filename":"KERNELBASE.dll","code_id":"ca32cd543fe000","debug_file":"kernelbase.pdb","debug_id":"D218BA2F1C9B5E12CC7223574B1B66981","version":"10.0.26100.8875"},{"base_address":"0x7ffccd560000","end_address":"0x7ffccd629000","filename":"kernel32.dll","code_id":"b7daf818c9000","debug_file":"kernel32.pdb","debug_id":"2554A4D7DED55C1D6F033011500EA7811","version":"10.0.26100.8875"},{"base_address":"0x7ffccf180000","end_address":"0x7ffccf3e6000","filename":"ntdll.dll","code_id":"ba65e4a2266000","debug_file":"ntdll.pdb","debug_id":"1806222313D4104266A4820B86925E3B1","version":"10.0.26100.8875"}],"unloaded_modules":[{"base_address":"0x7ffcc5220000","end_address":"0x7ffcc527f000","filename":"directxdatabasehelper.dll","code_id":"382619925f000"},{"base_address":"0x7ffcc5b50000","end_address":"0x7ffcc5b59000","filename":"KBDUS.DLL","code_id":"453720039000"},{"base_address":"0x7ffcc9120000","end_address":"0x7ffcc925e000","filename":"dxgi.dll","code_id":"e4c01fde13e000"},{"base_address":"0x7ffcc9510000","end_address":"0x7ffcc9524000","filename":"resourcepolicyclient.dll","code_id":"1243e49414000"},{"base_address":"0x7ffcc9510000","end_address":"0x7ffcc9524000","filename":"resourcepolicyclient.dll","code_id":"1243e49414000"},{"base_address":"0x7ffccc1e0000","end_address":"0x7ffccc1f4000","filename":"UMPDC.dll","code_id":"a064969214000"},{"base_address":"0x7ffccc200000","end_address":"0x7ffccc25e000","filename":"powrprof.dll","code_id":"aa6357b35e000"}],"threads":[{"frames":[{"ip":"0x7ffccc4a9ce8","module_index":3,"trust":"context"},{"ip":"0x7ffc22609423","module_index":2,"trust":"cfi"},{"ip":"0x7ffc22609502","module_index":2,"trust":"cfi"},{"ip":"0x7ffc226094e1","module_index":2,"trust":"cfi"},{"ip":"0x7ffc226060cd","module_index":2,"trust":"cfi"},{"ip":"0x7ffc22605bc7","module_index":2,"trust":"cfi"},{"ip":"0x7ffc22605c47","module_index":2,"trust":"cfi"},{"ip":"0x7ffc22609543","module_index":2,"trust":"cfi"},{"ip":"0x7ffc2263a3be","module_index":2,"trust":"cfi"},{"ip":"0x7ffc2263c840","module_index":2,"trust":"cfi"},{"ip":"0x7ffc2262e5c0","module_index":2,"trust":"cfi"},{"ip":"0x7ffc2262f3b7","module_index":2,"trust":"cfi"},{"ip":"0x7ffc22611412","module_index":2,"trust":"cfi"},{"ip":"0x7ffc2261139c","module_index":2,"trust":"cfi"},{"ip":"0x7ffc22612317","module_index":2,"trust":"cfi"},{"ip":"0x7ffc2261e255","module_index":2,"trust":"cfi"},{"ip":"0x7ffbc35a5983","module_index":1,"trust":"cfi"},{"ip":"0x7ffbbf0cbdc2","module_index":1,"trust":"cfi"},{"ip":"0x7ffbc39256ec","module_index":1,"trust":"cfi"},{"ip":"0x7ffbbe95c249","module_index":1,"trust":"cfi"},{"ip":"0x7ffbbed22ebb","module_index":1,"trust":"cfi"},{"ip":"0x7ffbc3540dcd","module_index":1,"trust":"cfi"},{"ip":"0x7ffbc3540ed2","module_index":1,"trust":"cfi"},{"ip":"0x7ffbbee2b915","module_index":1,"trust":"cfi"},{"ip":"0x7ffbbee2b759","module_index":1,"trust":"cfi"},{"ip":"0x7ffbbf99cb71","module_index":1,"trust":"cfi"},{"ip":"0x7ffbbfe8842a","module_index":1,"trust":"cfi"},{"ip":"0x7ffbbf79c2e1","module_index":1,"trust":"cfi"},{"ip":"0x7ffbbf7c0dd4","module_index":1,"trust":"cfi"},{"ip":"0x7ffbbddfdd8e","module_index":1,"trust":"cfi"},{"ip":"0x7ffbbde86e71","module_index":1,"trust":"cfi"},{"ip":"0x7ffbbde861d6","module_index":1,"trust":"cfi"},{"ip":"0x7ffbc3bb5def","module_index":1,"trust":"cfi"},{"ip":"0x7ffbc0b2ac5a","module_index":1,"trust":"cfi"},{"ip":"0x7ffbc0ab7566","module_index":1,"trust":"cfi"},{"ip":"0x7ffbc0ab71c9","module_index":1,"trust":"cfi"},{"ip":"0x7ff611ff4138","module_index":0,"trust":"cfi"},{"ip":"0x7ff61202c667","module_index":0,"trust":"cfi"},{"ip":"0x7ffccd58e956","module_index":4,"trust":"cfi"},{"ip":"0x7ffccf22ad6b","module_index":5,"trust":"cfi"}]}]} StartupTime: 1784782140 SubmittedFrom: Client Throttleable: 1 UptimeTS: 1.0 Vendor: Mozilla Version: 153.0 WindowsErrorReporting: 1 This report also contains technical information about the state of the application when it crashed.

Hi, I am Soumitra Dutta, an Oxford based entrepreneur and photographer. My Firefox browser suddenly stopped working, and I’m not sure what caused the issue. I’ve tried reopening it, but the problem is still there.

Has anyone experienced a similar problem before?

Regards Soumitra Dutta

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