Diễn đàn hỗ trợ Firefox

Dear Support Team,

I am currently experiencing a very frustrating issue with Firefox. I have been using it for many years, and it has always been my preferred and most comfortable browser for my daily work. I depend on it heavily, as all my bookmarks and other important information are stored there.

Over the past few weeks, Firefox has been crashing more than ten times a day. I have already tried all the troubleshooting steps suggested in forums and through AI-based support, but none of them have resolved the problem. I also attempted to install and use the Firefox Beta version, but the issue still continues.

In our environment, other users and devices are not encountering this problem, so it does not appear to be related to internal firewall or antivirus restrictions.

Could you please assist me in troubleshooting this issue? I have attached the error screen that appears after the crash along with the crash report for your reference.

No reports shows on about:crashes

Best regards

When I'm on a site that I've accessed on my main machine or phone (Apple), but try to use my Apple ID when logging on via the Firefox browser on my Linux machine, I get a popup asking for a fingerprint. None of my devices use a fingerprint. I get it needs confirmation, but very rarely you get the dotty circle to use with your phone camera, but not all the time. How can I make my life easier and get the dotty circle all the time, or force things to go to my phone for confirmation that it's me - face ID or something.

I've looked on my Apple stuff and can't find anything that will help, so I'm reaching out!

FF is offering up possible login names for a particular site I have used previously even though I have removed all related browsing history, form data, and cookies (and cleared the cache). What am I missing? Is it using stored history for unrelated sites to guess at a user name, or is there some other hidden history I need to clear?

Ce matin,09/03, ORANGE a mis en place une nouvelle messagerie qui ne passe plus sur FIREFOX mais que j'ai retrouvée par un autre navigateur. Tous mes contacts avaient disparu ainsi que les messages reçus ou envoyés.

Warum fordert FF bei Anmeldung in Ebay, Kleinanzeigen immer das PW und anschließend noch eine Bestätigung über mobil Funk. Das war vor 2 bis 3 Wochen nicht, es nervt. Weiterhin werden die Bilder in Ebay kaum noch gezeigt. Sytem Win 11 auf PC

I've been trying to decipher browser.tabs.insertXXX with little success. What I want to achieve is to open tabs from the same site next to the current tab with the most recently opened tab next to the original tab.

Example Two tabs are open, site 1 tab 1 and site 2 tab 1. Open a new link to site 1 on site 1 tab 1. The order is site 1 tab 1, site 1 tab 2, site 2 tab1. Open another link to site 1 on site 1 tab 1. The order is now site 1 tab 1, site 1 tab 3, site 1 tab 2, site 2 tab 1.

Thanks in advance.

My computer crashed and after restarting I have lost my account data including profiles, history, bookmarks, extensions, open tabs, etc.

I have tried the basic methods suggested online like looking for hidden profiles, finding a folder for old Firefox data on the desktop, restoring from apparent backups that are meant to be there, etc. The account should have been logged in all this time and had sync on, which is not working... but should there be some sort of sync history I can restore from? Or a local backup from somewhat recently?

Thank you

A pop-up suggested that I use profiles to organize and it sounded like a great idea but then after making profile I was having trouble getting tabs from one page to another. Then I discovered that I had to log in my accounts onto every profile I made and it sounded like a terrible idea, so I tried deleting all my profiles to get it to revert but now that I open the browser it shows me to make a new Profile. So, I want to know how can I revert back to using Firefox Without the use of profiles like I was before clicking the pop-up

There seems to be no possible way to change the shortcut for peeking at the tabs in the sidebar (when sidebar revamp is enabled) from the about:keyboard UI. I have so far managed to modify the shortcut through intercepting function calls.

What I have done: 1. Read through the JS source code for about:keyboard which says the shortcut ID is `toggleSidebarKb` 2. Added hooks to intercept `RPMSendQuery` calls 3. Modified the shortcut through devtools open on the about:keyboard page with the following snippet

```js await RPMSendQuery("CustomKeys:ChangeKey", {

 "modifiers": "accel",
 "isValid": true,
 "key": "S",
 "shortcut": "Ctrl+S",
 "id": "toggleSidebarKb"

}) ```

The way I am doing it is definitely a hack. I am not sure if I am missing something. Although the shortcuts for bookmarks, history, and GenAI chat sidebar are present, there seems to be no entry to change the sidebar toggle shortcut itself. I'd love to work on this but I haven't been able to mach bootstrap on NixOS.

Thank you for any assistance :)

I can't save my tabs & windows anymore, I have the box checked but after I close down the computer I lose all the tabs when I reopen and then I need to put them all back manually. What has gone wrong it always worked before for many years? Please tell me how to fix it