Nobody here on this support forum does direct support by phone, chat or email as you should not be posting your phone# and email in public. You original thread is at https://support.mozilla.org/en-US/questions/1443809 so you should continue by replying there. Also there is no such thing as a Thunderbird account as Thunderbird is a email client that you can use with one or more email addresses. You can look at top right where it says your loomac name. Hover over the name and you should see My Questions and View Profile. Both links should help give you a search of all of your threads. https://support.mozilla.org/en-US/user/loomac/questions