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I can't log out from a site using an old version of firefox. Impossible to get locked out anymore which would be important though!

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Hi I have been using firefox on linux for a while without updating it. We are artsellers and I used to be able to log in and out of an artplatform without any problems. It's now been a few weeks since logging out is not possible any more on this platform which means that I am constantly logged in which I really do not want. The menu does not work anymore on this side whereas it works with other browers. I already contacted the platform. They cannot do anything about it themselves and asked me to contact your team. Please help. Thank you Best regards from Germany C. Marsac

Hi I have been using firefox on linux for a while without updating it. We are artsellers and I used to be able to log in and out of an artplatform without any problems. It's now been a few weeks since logging out is not possible any more on this platform which means that I am constantly logged in which I really do not want. The menu does not work anymore on this side whereas it works with other browers. I already contacted the platform. They cannot do anything about it themselves and asked me to contact your team. Please help. Thank you Best regards from Germany C. Marsac
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Hi there and thanks for the suggestions! Well, it actually happend some days ago that I am suddenly locked out without any more actions from my side. So the problem is "miraculously" solved....I will anyway store your suggestions in case it will occur again! Best regards Catherine

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Try clearing site cookies and disabling Tracking Protection for the site.

Does it still happen in Troubleshoot Mode?

Hữu ích?

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Hi zeroknight, thank you very much for your suggestions - I will try and get back to you later. regards Catherine

Hữu ích?

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Hi again, I tried all of them but it did not work so far. I have now decided to take firefox off and try to log out it elsewhere (on a different computer with an updated version of firefox). Thanks again for helping! Catherine

Hữu ích?

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Does it still happen in a new profile? An easy way to test a new profile is to install Developer Edition and see if it happens there or refresh your existing profile. Make sure you stay signed out of your sync account when testing.

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Giải pháp được chọn

Hi there and thanks for the suggestions! Well, it actually happend some days ago that I am suddenly locked out without any more actions from my side. So the problem is "miraculously" solved....I will anyway store your suggestions in case it will occur again! Best regards Catherine

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