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Username and Password field cleared when attempting to login

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When I attempt to login to my Truist account, I fill in the username and password and hit Sign In. The screen clears my username and password, and I get the attached screenshot. This doesn't happen with other browsers.

https://www.truist.com/

When I attempt to login to my Truist account, I fill in the username and password and hit Sign In. The screen clears my username and password, and I get the attached screenshot. This doesn't happen with other browsers. [https://www.truist.com/ ]

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The screenshot didn't attach.

Could you please give it another try to attach a screenshot?


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You can try these steps in case of issues with webpages:

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  • press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
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Clear the Cache and remove the Cookies for websites that cause problems via the "3-bar" Firefox menu button (Settings), click the padlock icon (Clear cookies and site data) for the domain in the selected tab.

"Remove the Cookies" for websites that cause problems:

  • Settings -> Privacy & Security
    Cookies and Site Data: "Manage Data"

"Clear the Cache":

  • Settings -> Privacy & Security
    Cookies and Site Data -> Clear Data -> [X] Cached Web Content -> Clear

Start Firefox in Troubleshoot Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration or if userChrome.css/userContent.css is causing the problem.

  • switch to the Default System theme: "3-bar" menu button or Tools -> Add-ons -> Themes
  • do NOT click the "Refresh Firefox" button on the Troubleshoot Mode start window

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