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Password protected PDFs not viewable

  • 8 trả lời
  • 0 gặp vấn đề này
  • 26 lượt xem
  • Trả lời mới nhất được viết bởi Cobra

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Same issue as reported in https://support.mozilla.org/en-US/questions/1389882 However, since that has been archived with no solution, starting a new post.

Any fix or workaround? Went back to using other browsers for a while, came back and can see it is still an issue where you can't view any password protected PDFs over on https://outlook.office.com/mail/

Same issue as reported in https://support.mozilla.org/en-US/questions/1389882 However, since that has been archived with no solution, starting a new post. Any fix or workaround? Went back to using other browsers for a while, came back and can see it is still an issue where you can't view any password protected PDFs over on https://outlook.office.com/mail/

Tất cả các câu trả lời (8)

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Then you need to contact the site or whomever owns the PDF to give you access to the locked pdf files or site. This isn't a Firefox caused issue.

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It is though, I know the password and the PDF files can be viewed in any other browser after entering the password, it's only in Firefox I get this issue.

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Does it still happen in Troubleshoot Mode?

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Yes unfortunately, I was hoping troubleshooting mode would work get around it but I'll still keep getting and endless spinning wheel.

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Does it still happen in a new profile? An easy way to test a new profile is to install Developer Edition and see if it happens there or refresh your existing profile.

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Yep, unfortunately, same endless spinning loading circle there too. Thanks for the suggestion anyway.

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Have you tried disabling Tracking Protection?

Do you see any error messages in the Web Console (Ctrl+Shift+K) when trying to load the document?

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Looks like disabling enhanced protection didn't change anything. As for the console though, this is what I got in the following image, not sure if this might help figure out why this is happening.