Tìm kiếm hỗ trợ

Tránh các lừa đảo về hỗ trợ. Chúng tôi sẽ không bao giờ yêu cầu bạn gọi hoặc nhắn tin đến số điện thoại hoặc chia sẻ thông tin cá nhân. Vui lòng báo cáo hoạt động đáng ngờ bằng cách sử dụng tùy chọn "Báo cáo lạm dụng".

Learn More

I added one more bookmark, tried to put it in a folder in Library, and the whole Library disappeared.

  • 4 trả lời
  • 0 gặp vấn đề này
  • 12 lượt xem
  • Trả lời mới nhất được viết bởi cor-el

more options

Please help me get my bookmarks library back. At least the top 20 or so bookmarks! I bookmarked one more thing, tried to find it and add it to a folder, and the whole bookmarks library disappeared. I tried to get it back, but I can only see them when I go to open application menu, bookmarks. They are unorganized. When I tried to see the bookmarks library, it was not along the left side of the screen. It was gray and empty, in a box. Can you help?

Please help me get my bookmarks library back. At least the top 20 or so bookmarks! I bookmarked one more thing, tried to find it and add it to a folder, and the whole bookmarks library disappeared. I tried to get it back, but I can only see them when I go to open application menu, bookmarks. They are unorganized. When I tried to see the bookmarks library, it was not along the left side of the screen. It was gray and empty, in a box. Can you help?

Tất cả các câu trả lời (4)

more options

If you use Sync then best is to disconnect Sync temporarily during troubleshooting.

this could be a problem with the places.sqlite and favicons.sqlite files in the Firefox profile folder.

  • use the "Places Database" -> "Verify Integrity" button on the "Help -> More Troubleshooting Information" (about:support) page

If errors are reported with "Verify Integrity", close and restart Firefox or reboot and retry.

If "Verify Integrity" cannot repair places.sqlite, rename/remove all places.sqlite and favicons.sqlite files in the Firefox profile folder with Firefox closed. Firefox will rebuild places.sqlite and restore the bookmarks from the most recent JSON backup in the bookmarkbackups folder.

  • keep a backup copy of places.sqlite in case a new places.sqlite database has to be created
  • you lose the history when a new places.sqlite is created

You may have to restore an older bookmarks backup in the bookmarkbackups folder via the Bookmarks Manager (Library).

See also:

You can use the button on the "Help -> More Troubleshooting Information" (about:support) page to go to the current Firefox profile folder or use the about:profiles page (Root directory).

more options

I'm sorry. Looking at the about:support page, I don't see these buttons. BTW, I have tried to keep my devices and browsers from syncing, to avoid too much stuff on my phone, too much personal stuff where I work, and irrelevant stuff on the other browser I've used when working from home.

more options

Sorry for taking up your time here. I found the button, clicked it, could not tell if it had found an error, re-started, opened Firefox again. I can see some of the bookmarks in a pull-down from the application menu, but not organized, and not the ones I care about. But the library, which I kept on the left side of the screen, is still gone. I don't know how to get at the profile folder with Firefox closed. What do I do here? It took a while to look some of this stuff up.

more options