Tìm kiếm hỗ trợ

Tránh các lừa đảo về hỗ trợ. Chúng tôi sẽ không bao giờ yêu cầu bạn gọi hoặc nhắn tin đến số điện thoại hoặc chia sẻ thông tin cá nhân. Vui lòng báo cáo hoạt động đáng ngờ bằng cách sử dụng tùy chọn "Báo cáo lạm dụng".

Learn More

Firefox crashes very often. I tried several resolutions referring to web but in vain. I need the best way.

  • 2 trả lời
  • 1 gặp vấn đề này
  • 7 lượt xem
  • Trả lời mới nhất được viết bởi FredMcD

more options

Here are recent reports. bp-d3446f17-e29c-4b11-9b47-96ae40210204 2021/02/05 8:42 表示 bp-7ffb81ff-5a00-4a85-8995-307ee0210204 2021/02/05 8:28 表示 bp-f001c8de-659d-4e6e-899f-eed820210202 2021/02/03 8:50 表示 bp-01b0cc89-ca77-42a0-80c0-e87000210128 2021/01/28 21:15 表示 bp-e9fba5d5-d156-4a37-a20a-f74c40210128 2021/01/28 10:31 表示 bp-91aa4399-86e0-4967-81c4-a500e0210128 2021/01/28 10:13 表示 bp-530a9c9f-8c6e-4581-9f2a-e77050210114 2021/01/14 13:07

Here are recent reports. bp-d3446f17-e29c-4b11-9b47-96ae40210204 2021/02/05 8:42 表示 bp-7ffb81ff-5a00-4a85-8995-307ee0210204 2021/02/05 8:28 表示 bp-f001c8de-659d-4e6e-899f-eed820210202 2021/02/03 8:50 表示 bp-01b0cc89-ca77-42a0-80c0-e87000210128 2021/01/28 21:15 表示 bp-e9fba5d5-d156-4a37-a20a-f74c40210128 2021/01/28 10:31 表示 bp-91aa4399-86e0-4967-81c4-a500e0210128 2021/01/28 10:13 表示 bp-530a9c9f-8c6e-4581-9f2a-e77050210114 2021/01/14 13:07

Tất cả các câu trả lời (2)

more options

bp-d3446f17-e29c-4b11-9b47-96ae40210204 Signature: OOM | large | mozalloc_abort | moz_xmalloc | xul.dll | wmain

MOZ_CRASH Reason (Sanitized) : MOZ_CRASH()

Crash Reason EXCEPTION_BREAKPOINT

xul.dll = Firefox +++++++++++++++++++++++++++++++++++++++++++ bp-7ffb81ff-5a00-4a85-8995-307ee0210204 bp-01b0cc89-ca77-42a0-80c0-e87000210128

Signature: OOM | small

MOZ_CRASH Reason (Sanitized) : MOZ_CRASH()

Crash Reason EXCEPTION_BREAKPOINT

xul.dll = Firefox ++++++++++++++++++++++++++++++++++++++++ bp-f001c8de-659d-4e6e-899f-eed820210202 Signature: OOM | large | mozalloc_abort | moz_xmalloc | xul.dll | arena_t::DallocSmall | xul.dll | _PR_NativeRunThread | pr_root

MOZ_CRASH Reason (Sanitized) : MOZ_CRASH()

Crash Reason EXCEPTION_BREAKPOINT

xul.dll = Firefox

DropboxExt.46.0.dll = Dropbox +++++++++++++++++++++++++++++++++++++++++++ Product Firefox Release Channel release Version 84.0.2 Build ID 20210105180113 (2021-01-05)

bp-e9fba5d5-d156-4a37-a20a-f74c40210128 Signature: xul.dll

MOZ_CRASH Reason (Sanitized) : [unhandlable oom] Failed to allocate for GenericBuffer::put.

Crash Reason EXCEPTION_BREAKPOINT

xul.dll = Firefox

This is for Sumo's Related Bugs 1667476 NEW --- Crash in [@ xul.dll | wmain] with most calls in the crash stack unsymbolified

1519123 NEW --- High proportion of out-of-memory crashes for users with Ghostery addon installed

more options

Basically, an OOM (Out Of Memory) means the system is having issues with the RAM.

https://support.mozilla.org/en-US/kb/firefox-slow-how-make-it-faster

https://support.mozilla.org/en-US/kb/firefox-uses-too-many-cpu-resources-how-fix

https://support.mozilla.org/en-US/kb/firefox-uses-too-much-memory-ram

https://support.mozilla.org/en-US/kb/firefox-hangs-or-not-responding

https://support.mozilla.org/en-US/kb/firefox-takes-long-time-start-up

https://support.mozilla.org/en-US/kb/quick-fixes-if-your-firefox-slows-down


MemTest LAST UPDATED : 12/04/2020 Could you please run a tool from http://memtest.org/ in order to check the integrity of your RAM?

You will need a thumb or disk drive to install it on.


Do you let Windows handle the page file or did you set a fixed size ? If you use a fixed size for the page file then try the former and let Windows handle the page file. How to determine the appropriate page file size for 64-bit versions of Windows {web link}