X
Nhấn vào đây để đến phiên bản di động của trang web.

Diễn đàn trợ giúp

Add on keeps disappearing

Được đăng

I have installed the YouGov Pulse add-on, authorised it, etc., but each time I close the browser it deletes the add-on and I have to go through the hassle of reinstalling it. This is not happening on any other browser, so perhaps you could get your shit together and actually function?

I have installed the YouGov Pulse add-on, authorised it, etc., but each time I close the browser it deletes the add-on and I have to go through the hassle of reinstalling it. This is not happening on any other browser, so perhaps you could get your shit together and actually function?
Trích dẫn

Chi tiết hệ thống bổ sung

Phần bổ trợ đã cài đặt

  • Shockwave Flash 32.0 r0

Ứng dụng

  • Chuỗi đại diện người dùng: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:71.0) Gecko/20100101 Firefox/71.0

Thông tin chi tiết

evhenry
  • Top 25 Contributor
  • Administrator
33 giải pháp 188 câu trả lời
Được đăng

Are you completing the entire installation process by going in and accepting the terms after you enable it? That could be why it's deleting it from Firefox after you close it.

https://d25d2506sfb94s.cloudfront.net/r/106/YouGovPulse_Windows_Installation_Manual.pdf

Are you completing the entire installation process by going in and accepting the terms after you enable it? That could be why it's deleting it from Firefox after you close it. https://d25d2506sfb94s.cloudfront.net/r/106/YouGovPulse_Windows_Installation_Manual.pdf
Bài viết này có hữu ích với bạn không?
Trích dẫn

Người tạo câu hỏi

Yes, I’m even getting the final screen on page 4 of your attachment, but, having now closed Firefox for the night, if history repeats itself tomorrow I’ll have to reinstall it yet again.

Yes, I’m even getting the final screen on page 4 of your attachment, but, having now closed Firefox for the night, if history repeats itself tomorrow I’ll have to reinstall it yet again.
Bài viết này có hữu ích với bạn không?
Trích dẫn
crankygoat
  • Top 25 Contributor
30 giải pháp 332 câu trả lời
Được đăng

Does the Windows application remain installed?

If you do have further issues, contact YouGov support https://yougov.zendesk.com/hc/en-us/requests/new as there is not a support FAQ entry for your problem, and it is unlikely in my experience that Firefox is uninstalling the add-on. I have only seen add-ons disabled or uninstalled during a Firefox update when the extension or add-on is no longer compatible and does not have an updated version available.

Does the Windows application remain installed? If you do have further issues, contact YouGov support https://yougov.zendesk.com/hc/en-us/requests/new as there is not a support FAQ entry for your problem, and it is unlikely in my experience that Firefox is uninstalling the add-on. I have only seen add-ons disabled or uninstalled during a Firefox update when the extension or add-on is no longer compatible and does not have an updated version available.
Bài viết này có hữu ích với bạn không?
Trích dẫn
Đặt một câu hỏi

Bạn phải đăng nhập vào tài khoản của bạn để trả lời bài viết. Vui lòng bắt đầu một câu hỏi mới, nếu bạn chưa có tài khoản.