X
Nhấn vào đây để đến phiên bản di động của trang web.

Diễn đàn trợ giúp

can't login to firefox

Được đăng

Hey there!

I can't login to Firefox anymore. I had lost the the mobile app Goggle Authenticator and my laptop.

And I can't login to delete and then renew my Firefox account.

What shall I do?

Cheers - Johannes

Hey there! I can't login to Firefox anymore. I had lost the the mobile app Goggle Authenticator and my laptop. And I can't login to delete and then renew my Firefox account. What shall I do? Cheers - Johannes

Chi tiết hệ thống bổ sung

Ứng dụng

  • Chuỗi đại diện người dùng: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/70.0.3538.77 Safari/537.36

Thông tin chi tiết

FredMcD
  • Top 10 Contributor
4341 giải pháp 61058 câu trả lời
Được đăng

Mozilla is divided into several separate support/service areas. Each uses their own username and password logins.

What are you trying to access?

Mozilla is divided into several separate support/service areas. Each uses their own username and password logins. What are you trying to access?

Người tạo câu hỏi

I can't get in to my Firefox account anymore...

I do think I check everything - but find any 'button' where I delete my account and start from scratch.

Again, as I wrote in my first email: Where can I delete my 2-step security account, having neither option?

I can't get in to my Firefox account anymore... I do think I check everything - but find any 'button' where I delete my account and start from scratch. Again, as I wrote in my first email: Where can I delete my 2-step security account, having neither option?
FredMcD
  • Top 10 Contributor
4341 giải pháp 61058 câu trả lời
Được đăng

FredMcD said

Mozilla is divided into several separate support/service
areas. Each uses their own username and password logins.

What are you trying to access?
''FredMcD [[#answer-1170350|said]]'' <blockquote> Mozilla is divided into several separate support/service<br> areas. Each uses their own username and password logins.<br><br> What are you trying to access? </blockquote>
cor-el
  • Top 10 Contributor
  • Moderator
17774 giải pháp 160763 câu trả lời
Được đăng

Were you using two factor authentication?

Try to reset the Firefox Sync password to see if that gives access to the account and disable two factor authentication. You may have to try this more than once to be able to disable 2FA.

Were you using two factor authentication? Try to reset the Firefox Sync password to see if that gives access to the account and disable two factor authentication. You may have to try this more than once to be able to disable 2FA. *[/questions/1226620] I forget recovery and security code