Firefox gets to a point after a day or two of use where it loses all new bookmarks and crashes upon shutdown, i have submitted crash reports for months about it
This is a recurrent problem when Firefox is left open a day or two and many tabs are cycled in that time. When i close Firefox it hangs a while then crashes. The worst part is that all new bookmarks are lost. This is the most frustrating part because its a bigger problem then the crashes. Also when its at this point bookmarks cannot be added or backed up or saved before the close/subsequent crash, when i try it does nothing. This has happened the last few versions of Firefox I submit about the above statement on every crash report related to his but have never heard back (which is under the same e-mail address as this account)
This is a huge problem that interferes with my work.
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Hi, the crash reports if sent do not get sent to Support here so we would have no idea what is going on. Can you please submit up to 5 only include the bp-
The crash report is several pages of data. We need the report numbers to see the whole report.
- Enter about:crashes in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
- Copy the 5 most recent Report IDs that start with bp- and then go back to your forum question and paste those IDs into the "Post a Reply" box.
Note: If a recent Report ID does not start with bp- click on it to submit the report.
(Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)
Thank you for your help!
More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.
Hi, here they are
https://crash-stats.mozilla.com/report/index/eda99f67-ac64-41e8-a064-347a80180705
https://crash-stats.mozilla.com/report/index/b4a8703e-9470-4971-a69d-6f8fa0180702
https://crash-stats.mozilla.com/report/index/b4a8703e-9470-4971-a69d-6f8fa0180702
https://crash-stats.mozilla.com/report/index/7ce3ccea-5402-4976-86ce-4666d0180628
https://crash-stats.mozilla.com/report/index/9e07fd73-b188-48fd-80b6-554860180626
I have many more as well if needed
This looks like a problem with accessing the places.sqlite database (bookmarks and history).
signature: Firefox 61.0 Crash Report [@ AsyncShutdownTimeout | Places Connection shutdown | PlacesUtils read-only connection closing as part of Places shutdown ]
Do you have any (security) software running that might be interfering with filed in the profile folder?
You can check for problems with the places.sqlite database (bookmarks and history) in the Firefox profile folder.
- use "Verify Integrity" on the "Help -> Troubleshooting Information" (about:support) page
See also:
I have WIndows Defender, thats about it
This does not happen if i close FIrefox every few hours but maybe a day or more and it can happen.
HI, did you follow through with cor-el's suggestion of verify integrity ?
Sorry for the delayed reply. Its gotten to that point again so it is not saving bookmarks, it will crash when i shutdown
here is the verify integrity output > Task: checkIntegrity + The database is sane > Task: invalidateCaches + The caches have been invalidated > Task: checkCoherence + The database is coherent > Task: expire + Database cleaned up > Task: vacuum - Unable to vacuum database > Task: stats - The task queue was cleared by an error in another task. > Task: _refreshUI - The task queue was cleared by an error in another task.
Surprisingly there was no crash, but i just ran it again and get this
> Task: checkIntegrity + The database is sane > Task: invalidateCaches + The caches have been invalidated > Task: checkCoherence + The database is coherent > Task: expire + Database cleaned up > Task: vacuum + Initial database size is 61440KiB + The database has been vacuumed + Final database size is 61440KiB > Task: stats + Places.sqlite size is 61440KiB + Favicons.sqlite size is 22144KiB + pragma_user_version is 47 + pragma_page_size is 32768 + pragma_cache_size is -2048 + pragma_journal_mode is wal + pragma_synchronous is 1 + History can store a maximum of 102372 unique pages + Table moz_places has 86616 records + Table moz_historyvisits has 290977 records + Table moz_inputhistory has 3 records + Table moz_hosts has 2387 records + Table moz_bookmarks has 5975 records + Table moz_keywords has 0 records + Table sqlite_sequence has 1 records + Table moz_anno_attributes has 10 records + Table moz_annos has 1007 records + Table moz_items_annos has 2665 records + Table sqlite_stat1 has 17 records + Table moz_bookmarks_deleted has 5 records + Table moz_meta has 0 records + Index sqlite_autoindex_moz_inputhistory_1 + Index sqlite_autoindex_moz_hosts_1 + Index sqlite_autoindex_moz_keywords_1 + Index sqlite_autoindex_moz_anno_attributes_1 + Index sqlite_autoindex_moz_bookmarks_deleted_1 + Index moz_places_hostindex + Index moz_places_visitcount + Index moz_places_frecencyindex + Index moz_places_lastvisitdateindex + Index moz_historyvisits_placedateindex + Index moz_historyvisits_fromindex + Index moz_historyvisits_dateindex + Index moz_bookmarks_itemindex + Index moz_bookmarks_parentindex + Index moz_bookmarks_itemlastmodifiedindex + Index moz_places_url_hashindex + Index moz_places_guid_uniqueindex + Index moz_bookmarks_guid_uniqueindex + Index moz_annos_placeattributeindex + Index moz_items_annos_itemattributeindex + Index moz_keywords_placepostdata_uniqueindex + Index moz_bookmarks_dateaddedindex > Task: _refreshU
bump
Its been doing okay recently but i have gotten into the habit of restarting it every few hours so i don't get screwed over but will try not doing this
Its not saving bookmarks again, it worked fine 40 mins ago I just ran the verify integrity, got this
> Task: checkIntegrity + The database is sane > Task: invalidateCaches + The caches have been invalidated > Task: checkCoherence + The database is coherent > Task: expire + Database cleaned up > Task: vacuum - Unable to vacuum database > Task: stats - The task queue was cleared by an error in another task. > Task: _refreshUI - The task queue was cleared by an error in another task.
I'm going to restart Firefox and see if it crashes.
It did crash, and that bookmark from 40 mins ago was lost.
https://crash-stats.mozilla.com/report/index/bp-28e3dd84-6088-46f5-9534-c9a4d0180731
And after restart i ran verify integrity, got this > Task: checkIntegrity + The database is sane > Task: invalidateCaches + The caches have been invalidated > Task: checkCoherence + The database is coherent > Task: expire + Database cleaned up > Task: vacuum + Initial database size is 66560KiB + The database has been vacuumed + Final database size is 61440KiB > Task: stats + Places.sqlite size is 61440KiB + Favicons.sqlite size is 23392KiB + pragma_user_version is 47 + pragma_page_size is 32768 + pragma_cache_size is -2048 + pragma_journal_mode is wal + pragma_synchronous is 1 + History can store a maximum of 101242 unique pages + Table moz_places has 89948 records + Table moz_historyvisits has 305081 records + Table moz_inputhistory has 3 records + Table moz_hosts has 2432 records + Table moz_bookmarks has 6028 records + Table moz_keywords has 0 records + Table sqlite_sequence has 1 records + Table moz_anno_attributes has 10 records + Table moz_annos has 1049 records + Table moz_items_annos has 2691 records + Table sqlite_stat1 has 17 records + Table moz_bookmarks_deleted has 5 records + Table moz_meta has 0 records + Index sqlite_autoindex_moz_inputhistory_1 + Index sqlite_autoindex_moz_hosts_1 + Index sqlite_autoindex_moz_keywords_1 + Index sqlite_autoindex_moz_anno_attributes_1 + Index sqlite_autoindex_moz_bookmarks_deleted_1 + Index moz_places_hostindex + Index moz_places_visitcount + Index moz_places_frecencyindex + Index moz_places_lastvisitdateindex + Index moz_historyvisits_placedateindex + Index moz_historyvisits_fromindex + Index moz_historyvisits_dateindex + Index moz_bookmarks_itemindex + Index moz_bookmarks_parentindex + Index moz_bookmarks_itemlastmodifiedindex + Index moz_places_url_hashindex + Index moz_places_guid_uniqueindex + Index moz_bookmarks_guid_uniqueindex + Index moz_annos_placeattributeindex + Index moz_items_annos_itemattributeindex + Index moz_keywords_placepostdata_uniqueindex + Index moz_bookmarks_dateaddedindex > Task: _refreshUI
Please try refreshing Firefox to see if that corrects the issue. Refresh Firefox - reset add-ons and settings
There are a lot of history visits.
- Table moz_historyvisits has 290977 records
If "Verify Integrity" on the "Help -> Troubleshooting Information" (about:support) page cannot repair places.sqlite then remove all places.sqlite files in the Firefox profile folder. Firefox will rebuild places.sqlite and restore the bookmarks from a recent JSON backup in the bookmarkbackups folder.
- keep a backup copy of places.sqlite in case a new places.sqlite database has to be created
- http://kb.mozillazine.org/Unable_to_process_the_backup_file_-_Firefox
You can use the button on the "Help -> Troubleshooting Information" (about:support) page to go to the current Firefox profile folder or use the about:profiles page.
- Help -> Troubleshooting Information -> Profile Directory:
Windows: Show Folder; Linux: Open Directory; Mac: Show in Finder - http://kb.mozillazine.org/Profile_folder_-_Firefox