Crash reports are sent to the Mozilla servers for the techs to look over. They seldom contact the user.

When you give us the report numbers, we look up the reports and try to help you fix the issue. ++++++++++++++++++++++++++++++++++++++++++++++++ In the address bar, type about:crashes<enter>. Note: If any reports do not have BP- in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most recent 7 - 10 crash reports, and copy them. Now go to the reply box and paste them in.

For more help on crash reports, see; https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support

bp-43672095-9eb8-44fd-8d50-3c8b10181208 12/8/2018 8:45 AM bp-4c781602-0087-4cc8-bc86-b1a690181208 12/8/2018 8:11 AM bp-091521a8-ec78-44d9-8bc6-4fd530181208 12/8/2018 8:04 AM bp-757fd3d5-7e9b-479b-8f5a-e26520181208 12/7/2018 10:08 PM bp-706db8cc-a264-4d61-81f0-6e7980181207 12/7/2018 1:44 PM bp-52dc9143-8d06-44d2-b0ee-7cc8c0181207 12/7/2018 1:09 PM bp-27937fe8-e3ce-456b-b7dd-ebbb10181207 12/6/2018 10:33 PM bp-8cd86708-9147-4255-8e3b-6793c0181206 12/6/2018 1:24 PM bp-778e3afb-bd47-4a91-8477-c58930181206 12/5/2018 10:17 PM bp-3539f24b-1b1c-4ddf-9bfe-f0a160181205 12/5/2018 1:29 PM

Here you go. Thanks and good luck.

If you use "Clear history when Firefox closes" then try to disable this feature or at least remove clearing Browsing Histor.

• Options/Preferences -> Privacy & Security
  Firefox will: "Use custom settings for history":
  [X] "Clear history when Firefox closes" -> Settings
• https://support.mozilla.org/en-US/kb/delete-browsing-search-download-history-firefox

• clearing "Site Preferences" clears exceptions for cookies, images, pop-up windows, and software installation and exception for password and other website specific data
• clearing "Cookies" will remove all selected cookies including cookies with an "Allow" exception you may want to keep