google buttons not working
this started couple months back already, but initially it only affected the "unread all emails" button. i used to be able to click the button with the cursor, but have been unable to do so for the past few months. instead, i have to click it with the enter button. this problem has now affected my google drive, where i cannot create new documents with the cursor. i'm not sure how to explain the problem, but it is unresponsive when i click the buttons with the cursor, however works when i choose the button with the keypads and the enter key. is this a problem with proxy or cookies saved? can anyone help me with fixing this? thanks in advance
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Hi, I do not know the locations or names of Folders on a Mac. I will provide the windows info and you can work from there please : uninstall Firefox. Then Delete the Mozilla Firefox Folders in C:\Program Files and C:\Program Files(x86) Then restart system. Note: your Firefox Profile is saved. But you should make a back up before you do :
- https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles
- https://support.mozilla.org/en-US/kb/export-firefox-bookmarks-to-backup-or-transfer
Reinstall with Current Release Firefox 58.0.2 with a Full Version Installer
Please let us know if this solved your issue or if need further assistance.
Thanks for the reply, unfortunately it did not solve my problem. I have uninstalled and reinstalled firefox, deleting the folders and all but it still did not solve the problem. i still have my profile retained but on my gmail and google drive page the buttons are still unresponsive when i click with my cursor.
Hi, sorry to hear did not work. Could you create a new Profile please to see if the issue is in there.
- https://support.mozilla.org/en-US/kb/profile-manager-create-and-remove-firefox-profiles
- https://support.mozilla.org/en-US/kb/profiles-where-firefox-stores-user-data
If needed :
- https://support.mozilla.org/en-US/kb/recover-lost-or-missing-bookmarks
- http://kb.mozillazine.org/Transferring_data_to_a_new_profile_-_Firefox
Please let us know if this solved your issue or if need further assistance.