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instagram video won't load

  • 6 trả lời
  • 5 gặp vấn đề này
  • 61 lượt xem
  • Trả lời mới nhất được viết bởi guellimots

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Hi,

I am not sure when the problem started since I am not a regular user of Instagram. I only used it randomly. Yesterday I discovered that when I click on an Instagram video, it won't load. The only way I can view an Instagram video is to copy the URL of the video to a new Firefox tab then it will load properly. Anyone have any ideas how to fix this problem? Thanks.

Hi, I am not sure when the problem started since I am not a regular user of Instagram. I only used it randomly. Yesterday I discovered that when I click on an Instagram video, it won't load. The only way I can view an Instagram video is to copy the URL of the video to a new Firefox tab then it will load properly. Anyone have any ideas how to fix this problem? Thanks.

Giải pháp được chọn

Hi all,

I just solved my issue accidentally. After I removed an old Firefox add on called "Quick Java", I have no issue viewing the videos on Instagram. However I am not sure whether the problem stem from the compatibility issue of the add on and the browser due to latest Firefox update, or the BItdefender that I installed, which has also been updated lately.

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make sure you are using an updated version of mozilla

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Hi, thanks for the reply. Both the Windows and Firefox i am using are the most updated versions.

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try clearing your browser cache and data , it worked for me several times in past

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Hi,

thanks for the reply. I actually set my Firefox to clean cache and data after automatically after closing the browser every time.

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then it could be an issue with website itself, try on firefox mobile if this exists

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Giải pháp được chọn

Hi all,

I just solved my issue accidentally. After I removed an old Firefox add on called "Quick Java", I have no issue viewing the videos on Instagram. However I am not sure whether the problem stem from the compatibility issue of the add on and the browser due to latest Firefox update, or the BItdefender that I installed, which has also been updated lately.