Tìm kiếm hỗ trợ

Tránh các lừa đảo về hỗ trợ. Chúng tôi sẽ không bao giờ yêu cầu bạn gọi hoặc nhắn tin đến số điện thoại hoặc chia sẻ thông tin cá nhân. Vui lòng báo cáo hoạt động đáng ngờ bằng cách sử dụng tùy chọn "Báo cáo lạm dụng".

Learn More

Firefox crashes

  • 2 trả lời
  • 1 gặp vấn đề này
  • 8 lượt xem
  • Trả lời mới nhất được viết bởi cor-el

more options

Hello,

My firefox program has crashed many times today. Tried disabling a few plugins, but it keeps happening. This is what I have found in the crash reports that have been submitted -- but it's crashed a lot more than this shows:

Crash ID: bp-c1527040-0ccb-43a6-af87-0b9b61170426 Crash ID: bp-cf31db31-9dd0-448b-b0fb-41eec1170425 Crash ID: bp-08825498-b3bc-46c9-976a-dd0ab1170425 Crash ID: bp-30708007-18de-4660-b4dd-029be1170425 Crash ID: bp-5fd0fd76-7b5d-4107-b0ac-1b9931170424 Crash ID: bp-f77fdf32-4ac9-4f8b-9aed-1cef01170423

Thank you for any assistance.

Hello, My firefox program has crashed many times today. Tried disabling a few plugins, but it keeps happening. This is what I have found in the crash reports that have been submitted -- but it's crashed a lot more than this shows: Crash ID: bp-c1527040-0ccb-43a6-af87-0b9b61170426 Crash ID: bp-cf31db31-9dd0-448b-b0fb-41eec1170425 Crash ID: bp-08825498-b3bc-46c9-976a-dd0ab1170425 Crash ID: bp-30708007-18de-4660-b4dd-029be1170425 Crash ID: bp-5fd0fd76-7b5d-4107-b0ac-1b9931170424 Crash ID: bp-f77fdf32-4ac9-4f8b-9aed-1cef01170423 Thank you for any assistance.
Đính kèm ảnh chụp màn hình

Tất cả các câu trả lời (2)

more options

Sorry to hear about the crashes and thank you for the report IDs.

Three of the reports are "OOM Large" and two are "OOM Small" indicating that Firefox wasn't able to obtain needed memory from Windows. Since all of the reports indicate a lot of memory available, it's not obvious why that happened.

One possibility is that you somehow hit the maximum allowed for 32-bit programs. I guess "somehow" isn't fair because I find after a while on Facebook that Firefox is nearly dying as a result of having to manage all of the tab's endless content. You may be using sites with similar high memory demand. One option to consider is switching to the 64-bit version of Firefox, which can use more memory. This article has more information: How to switch from 32-bit to 64-bit Firefox. I'm not sure the Adobe extension is compatible; if you use it a lot, that might be a reason not to switch.

The sixth report doesn't look familiar but the memory situation looks similar and when I look at the comments other have posted about this crash with their crash reports, there are numerous references to Facebook. So I suspect it may be a different description of the same problem.

more options

I see that you have an older lastpass.com:3.3.4 version. Maybe you should update the the latest version (4.1.44): http://lastpass.com/