Here are the crash reports associated with my previous request.
These are the last 5 crash reports beginning with the most recent. Whether I have one tab open or multiple the same thing happens. Except for the header, the screen suddenly goes black. In one instance, I was able to guess where the save button was located. I didn't want to lose the edits I had made to my website. And, in fact, the changes were saved. I suspected they would be, as I saw some flickering when I clicked on the spot where I figured the save button was, which was an indication that it was still working but I just couldn't see it because of the black screen. Also, in the case where I have only tab open, I am able to open other tabs, which also have the black screen. And when I do have multiple tabs open, I am able to switch to other tabs, but all those screens are also black.
bp-f3640189-2709-41fa-9754-078b90170422 4/22/17 4:08 PM
bp-b4f8526d-e44e-4e34-9e5f-209690170422 4/22/17 4:08 PM
bp-23261aa0-9593-4d23-bfa2-203820170422 4/22/17 4:07 PM
bp-f20d3ed5-9baa-4129-8cb5-f6cd10170422 4/22/17 4:06 PM
bp-19977482-d989-4a47-9277-6e35c2170301 3/1/17 1:46 PM
Thanks for your help.
Carlton
Tất cả các câu trả lời (2)
https://support.mozilla.org/en-US/kb/upgrade-graphics-drivers-use-hardware-acceleration ++++++++++++++++++++++++++++++++ Your system details shows Firefox 53.
But your crash report shows; Product Firefox Release Channel release Version 51.0.1 Build ID 20170125094131 OS Windows 10 OS Version 10.0.14393
bp-f3640189-2709-41fa-9754-078b90170422
Signature: MsgWaitForMultipleObjects | mozilla::ipc::MessageChannel::WaitForSyncNotify | mozilla::ClearOnShutdown<T>
Nothing was flagged in the report +++++++++++++++++++++++++++++++++++++++ bp-b4f8526d-e44e-4e34-9e5f-209690170422 bp-23261aa0-9593-4d23-bfa2-203820170422 bp-f20d3ed5-9baa-4129-8cb5-f6cd10170422
Signature: EMPTY: no crashing thread identified; ERROR_NO_MINIDUMP_HEADER
Attention Sumo's there are 7 related bug reports
Start Firefox in Safe Mode by holding down the <Shift> (Mac=Options) key, and then starting Firefox. https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode
A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?
Use one of these to close Firefox if you are currently doing that by clicking the close X on the Firefox title bar.
- "3-bar" menu button# -> Exit (Power button)
- Windows: File -> Exit
- Mac: Firefox -> Quit Firefox
- Linux: File -> Quit
Try to disable multi-process windows in Firefox to see if that has effect. You can disable multi-process windows in Firefox by setting these prefs to false on the about:config page.
- browser.tabs.remote.autostart = false
- browser.tabs.remote.autostart.2 = false
You can open the about:config page via the location/address bar. You can accept the warning and click "I'll be careful" to continue.