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firefox quits responding halfway through loading a page using Windows 10

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I've tried both version 40 and 42. Every time I try to load a webpage, Firefox quits responding part way through. I've gone through add-ons. I went through all the help articles and nothing worked. The problem started after installing Windows 10 and often happens on Politico and Fox News. I have tried uninstalling and reinstalling. After the uninstall I scanned the registry with ccleaner

I've tried both version 40 and 42. Every time I try to load a webpage, Firefox quits responding part way through. I've gone through add-ons. I went through all the help articles and nothing worked. The problem started after installing Windows 10 and often happens on Politico and Fox News. I have tried uninstalling and reinstalling. After the uninstall I scanned the registry with ccleaner

Giải pháp được chọn

I think I got it fixed. When I started it tonight I was given the option to refresh Firefox. After doing this, everything seems to be working properly. Thanks

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  • Chuỗi đại diện người dùng: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/42.0.2311.135 Safari/537.36 Edge/12.10240

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FredMcD
  • Top 10 Contributor
4246 giải pháp 59390 câu trả lời
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Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac Options)
key, and then starting Firefox. Is the problem still there?


Start your Computer in safe mode with networking. Then start Firefox. Try Safe web sites. Is the problem still there?

Starting The Computer In Safe Mode;
Free Online Encyclopedia


Type about:support in the address bar and press Enter. Under the main banner, press the button; Copy Text To Clipboard.. Then in the reply box at the bottom of this page, do a right click in the box and select Paste. This will show us your system details. No Personal Information Is Collected.

Start '''[https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Firefox in Safe Mode]''' {web Link} by holding down the '''<Shift><br> ''(Mac Options)'' ''' key, and then starting Firefox. Is the problem still there? ---------- Start your '''Computer''' in safe mode with networking. Then start Firefox. Try '''Safe''' web sites. Is the problem still there? '''[http://encyclopedia2.thefreedictionary.com/Linux+Safe+Mode Starting The Computer In Safe Mode;<br>Free Online Encyclopedia]''' -------------- Type '''about:support''' in the address bar and press '''Enter.''' Under the main banner, press the button; '''Copy Text To Clipboard.'''. Then in the reply box at the bottom of this page, do a right click in the box and select '''Paste.''' This will show us your system details. '''No Personal Information Is Collected.'''

Người tạo câu hỏi

The problem persists in both types of save modes. About:support gives the following information: Application Basics


Name: Firefox Version: 42.0 Build ID: 20151029151421 Update Channel: release User Agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:42.0) Gecko/20100101 Firefox/42.0 Multiprocess Windows: 0/1 (default: false) Safe Mode: false

Crash Reports for the Last 3 Days


Report ID: bp-747d4ff2-56c6-49ee-a6de-85a372151112 Submitted: 15 hours ago

Report ID: bp-0e9960a0-7dbd-4ff1-a6be-8cf7f2151112 Submitted: 15 hours ago

All Crash Reports

Extensions


Name: AVG PrivacyFix Version: 5.0.4 Enabled: true ID: {7CA9CF31-1C73-46CD-8377-85AB71EA771F}

Name: PrivacyChoice TrackerBlock Version: 2.2.1-signed Enabled: true ID: trackerblock@privacychoice.org

Name: New Tab by Yahoo Version: 1.3.0 Enabled: false ID: jid1-G80Ec8LLEbK5fQ@jetpack

Graphics


Adapter Description: NVIDIA GeForce GTX 970 Adapter Drivers: nvd3dumx,nvwgf2umx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um,nvwgf2um Adapter RAM: 4095 Asynchronous Pan/Zoom: none Device ID: 0x13c2 Direct2D Enabled: true DirectWrite Enabled: true (10.0.10240.16430) Driver Date: 8-25-2015 Driver Version: 10.18.13.5582 GPU #2 Active: false GPU Accelerated Windows: 1/1 Direct3D 11 (OMTC) Subsys ID: 31601462 Supports Hardware H264 Decoding: true Vendor ID: 0x10de WebGL Renderer: Google Inc. -- ANGLE (NVIDIA GeForce GTX 970 Direct3D11 vs_5_0 ps_5_0) windowLayerManagerRemote: true AzureCanvasBackend: direct2d 1.1 AzureContentBackend: direct2d 1.1 AzureFallbackCanvasBackend: cairo AzureSkiaAccelerated: 0

Important Modified Preferences


accessibility.typeaheadfind: true accessibility.typeaheadfind.flashBar: 0 browser.cache.disk.capacity: 358400 browser.cache.disk.filesystem_reported: 1 browser.cache.disk.smart_size.first_run: false browser.cache.disk.smart_size.use_old_max: false browser.cache.frecency_experiment: 2 browser.download.folderList: 0 browser.download.importedFromSqlite: true browser.places.smartBookmarksVersion: 7 browser.sessionstore.restore_on_demand: false browser.sessionstore.upgradeBackup.latestBuildID: 20151029151421 browser.startup.homepage: http://www.politico.com/|https://www.facebook.com/home.php?ref=home browser.startup.homepage_override.buildID: 20151029151421 browser.startup.homepage_override.mstone: 42.0 browser.tabs.loadInBackground: false browser.tabs.warnOnClose: false browser.tabs.warnOnOpen: false browser.urlbar.suggest.history: false dom.apps.reset-permissions: true dom.mozApps.used: true extensions.lastAppVersion: 42.0 font.internaluseonly.changed: true gfx.direct3d.last_used_feature_level_idx: 0 gfx.driver-init.appVersion: 42.0 gfx.driver-init.deviceID: 0x13c2 gfx.driver-init.driverVersion: 10.18.13.5582 gfx.driver-init.feature-d2d: true gfx.driver-init.feature-d3d11: true gfx.driver-init.status: 2 media.gmp-eme-adobe.enabled: false media.gmp-eme-adobe.lastUpdate: 1442557176 media.gmp-eme-adobe.version: 13 media.gmp-gmpopenh264.enabled: false media.gmp-gmpopenh264.lastUpdate: 1431931020 media.gmp-gmpopenh264.version: 1.4 media.gmp-manager.buildID: 20151029151421 media.gmp-manager.lastCheck: 1447349679 media.hardware-video-decoding.failed: false network.auth.allow-subresource-auth: 2 network.cookie.cookieBehavior: 3 network.cookie.prefsMigrated: true network.predictor.cleaned-up: true places.database.lastMaintenance: 1447165784 places.history.enabled: false places.history.expiration.transient_current_max_pages: 104858 plugin.disable_full_page_plugin_for_types: application/pdf plugin.importedState: true plugin.state.flash: 1 plugin.state.npbrowserplugin: 0 plugin.state.npdeployjava: 0 plugin.state.npglance: 0 plugin.state.npgoogleupdate: 0 plugin.state.npintelwebapiipt: 2 plugin.state.npintelwebapiupdater: 2 plugin.state.npitunes: 0 plugin.state.npnv3dv: 0 plugin.state.npnv3dvstreaming: 0 plugin.state.nppdf: 2 plugin.state.npvlc: 0 print.printer_Bullzip_PDF_Printer.print_bgcolor: false

print.printer_HP_Photosmart_C5100_series.print_bgcolor: false

privacy.cpd.sessions: false privacy.donottrackheader.enabled: true privacy.sanitize.migrateClearSavedPwdsOnExit: true privacy.sanitize.migrateFx3Prefs: true privacy.sanitize.sanitizeOnShutdown: true privacy.sanitize.timeSpan: 0 storage.vacuum.last.index: 1 storage.vacuum.last.places.sqlite: 1446206808

Important Locked Preferences


JavaScript


Incremental GC: true

Accessibility


Activated: false Prevent Accessibility: 0

Library Versions


NSPR Expected minimum version: 4.10.10 Version in use: 4.10.10

NSS Expected minimum version: 3.19.4 Basic ECC Version in use: 3.19.4 Basic ECC

NSSSMIME Expected minimum version: 3.19.4 Basic ECC Version in use: 3.19.4 Basic ECC

NSSSSL Expected minimum version: 3.19.4 Basic ECC Version in use: 3.19.4 Basic ECC

NSSUTIL Expected minimum version: 3.19.4 Version in use: 3.19.4

Experimental Features


The problem persists in both types of save modes. About:support gives the following information: Application Basics ------------------ Name: Firefox Version: 42.0 Build ID: 20151029151421 Update Channel: release User Agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:42.0) Gecko/20100101 Firefox/42.0 Multiprocess Windows: 0/1 (default: false) Safe Mode: false Crash Reports for the Last 3 Days --------------------------------- Report ID: bp-747d4ff2-56c6-49ee-a6de-85a372151112 Submitted: 15 hours ago Report ID: bp-0e9960a0-7dbd-4ff1-a6be-8cf7f2151112 Submitted: 15 hours ago All Crash Reports Extensions ---------- Name: AVG PrivacyFix Version: 5.0.4 Enabled: true ID: {7CA9CF31-1C73-46CD-8377-85AB71EA771F} Name: PrivacyChoice TrackerBlock Version: 2.2.1-signed Enabled: true ID: trackerblock@privacychoice.org Name: New Tab by Yahoo Version: 1.3.0 Enabled: false ID: jid1-G80Ec8LLEbK5fQ@jetpack Graphics -------- Adapter Description: NVIDIA GeForce GTX 970 Adapter Drivers: nvd3dumx,nvwgf2umx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um,nvwgf2um Adapter RAM: 4095 Asynchronous Pan/Zoom: none Device ID: 0x13c2 Direct2D Enabled: true DirectWrite Enabled: true (10.0.10240.16430) Driver Date: 8-25-2015 Driver Version: 10.18.13.5582 GPU #2 Active: false GPU Accelerated Windows: 1/1 Direct3D 11 (OMTC) Subsys ID: 31601462 Supports Hardware H264 Decoding: true Vendor ID: 0x10de WebGL Renderer: Google Inc. -- ANGLE (NVIDIA GeForce GTX 970 Direct3D11 vs_5_0 ps_5_0) windowLayerManagerRemote: true AzureCanvasBackend: direct2d 1.1 AzureContentBackend: direct2d 1.1 AzureFallbackCanvasBackend: cairo AzureSkiaAccelerated: 0 Important Modified Preferences ------------------------------ accessibility.typeaheadfind: true accessibility.typeaheadfind.flashBar: 0 browser.cache.disk.capacity: 358400 browser.cache.disk.filesystem_reported: 1 browser.cache.disk.smart_size.first_run: false browser.cache.disk.smart_size.use_old_max: false browser.cache.frecency_experiment: 2 browser.download.folderList: 0 browser.download.importedFromSqlite: true browser.places.smartBookmarksVersion: 7 browser.sessionstore.restore_on_demand: false browser.sessionstore.upgradeBackup.latestBuildID: 20151029151421 browser.startup.homepage: http://www.politico.com/|https://www.facebook.com/home.php?ref=home browser.startup.homepage_override.buildID: 20151029151421 browser.startup.homepage_override.mstone: 42.0 browser.tabs.loadInBackground: false browser.tabs.warnOnClose: false browser.tabs.warnOnOpen: false browser.urlbar.suggest.history: false dom.apps.reset-permissions: true dom.mozApps.used: true extensions.lastAppVersion: 42.0 font.internaluseonly.changed: true gfx.direct3d.last_used_feature_level_idx: 0 gfx.driver-init.appVersion: 42.0 gfx.driver-init.deviceID: 0x13c2 gfx.driver-init.driverVersion: 10.18.13.5582 gfx.driver-init.feature-d2d: true gfx.driver-init.feature-d3d11: true gfx.driver-init.status: 2 media.gmp-eme-adobe.enabled: false media.gmp-eme-adobe.lastUpdate: 1442557176 media.gmp-eme-adobe.version: 13 media.gmp-gmpopenh264.enabled: false media.gmp-gmpopenh264.lastUpdate: 1431931020 media.gmp-gmpopenh264.version: 1.4 media.gmp-manager.buildID: 20151029151421 media.gmp-manager.lastCheck: 1447349679 media.hardware-video-decoding.failed: false network.auth.allow-subresource-auth: 2 network.cookie.cookieBehavior: 3 network.cookie.prefsMigrated: true network.predictor.cleaned-up: true places.database.lastMaintenance: 1447165784 places.history.enabled: false places.history.expiration.transient_current_max_pages: 104858 plugin.disable_full_page_plugin_for_types: application/pdf plugin.importedState: true plugin.state.flash: 1 plugin.state.npbrowserplugin: 0 plugin.state.npdeployjava: 0 plugin.state.npglance: 0 plugin.state.npgoogleupdate: 0 plugin.state.npintelwebapiipt: 2 plugin.state.npintelwebapiupdater: 2 plugin.state.npitunes: 0 plugin.state.npnv3dv: 0 plugin.state.npnv3dvstreaming: 0 plugin.state.nppdf: 2 plugin.state.npvlc: 0 print.printer_Bullzip_PDF_Printer.print_bgcolor: false print.printer_HP_Photosmart_C5100_series.print_bgcolor: false privacy.cpd.sessions: false privacy.donottrackheader.enabled: true privacy.sanitize.migrateClearSavedPwdsOnExit: true privacy.sanitize.migrateFx3Prefs: true privacy.sanitize.sanitizeOnShutdown: true privacy.sanitize.timeSpan: 0 storage.vacuum.last.index: 1 storage.vacuum.last.places.sqlite: 1446206808 Important Locked Preferences ---------------------------- JavaScript ---------- Incremental GC: true Accessibility ------------- Activated: false Prevent Accessibility: 0 Library Versions ---------------- NSPR Expected minimum version: 4.10.10 Version in use: 4.10.10 NSS Expected minimum version: 3.19.4 Basic ECC Version in use: 3.19.4 Basic ECC NSSSMIME Expected minimum version: 3.19.4 Basic ECC Version in use: 3.19.4 Basic ECC NSSSSL Expected minimum version: 3.19.4 Basic ECC Version in use: 3.19.4 Basic ECC NSSUTIL Expected minimum version: 3.19.4 Version in use: 3.19.4 Experimental Features ---------------------

Người tạo câu hỏi

I removed most of the printer information because the report was too large

I removed most of the printer information because the report was too large
FredMcD
  • Top 10 Contributor
4246 giải pháp 59390 câu trả lời
Được đăng

bp-0e9960a0-7dbd-4ff1-a6be-8cf7f2151112 Signature OOM | small

Attention Sumo's there are 30 related bug reports Many about OOM

Nvwgf2um.dll = NVIDIA Compatible D3D10 Driver = NVIDIA Corporation +++++++++++++++++++++++++++++++++++++++ bp-747d4ff2-56c6-49ee-a6de-85a372151112 Signature shutdownhang

Nvwgf2um.dll = NVIDIA Compatible D3D10 Driver = NVIDIA Corporation


check this:

  • see if there are updates for your graphics drive drivers

https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration

  • disable protected mode in the Flash plugin (Flash 11.3+ on Windows Vista and later)

https://forums.adobe.com/message/4468493#TemporaryWorkaround

  • disable hardware acceleration in the Flash plugin

https://forums.adobe.com/thread/891337 See also:


Firefox uses too much memory (RAM) - How to fix This article describes how to make Firefox use less memory to make it run faster and prevent crashes.

https://support.mozilla.org/en-US/kb/firefox-slow-how-make-it-faster

https://support.mozilla.org/en-US/kb/firefox-uses-too-many-cpu-resources-how-fix

https://support.mozilla.org/en-US/kb/firefox-hangs-or-not-responding

bp-0e9960a0-7dbd-4ff1-a6be-8cf7f2151112 Signature OOM | small '''Attention Sumo's there are 30 related bug reports''' Many about OOM Nvwgf2um.dll = NVIDIA Compatible D3D10 Driver = NVIDIA Corporation +++++++++++++++++++++++++++++++++++++++ bp-747d4ff2-56c6-49ee-a6de-85a372151112 Signature shutdownhang Nvwgf2um.dll = NVIDIA Compatible D3D10 Driver = NVIDIA Corporation --------- check this: * see if there are updates for your graphics drive drivers '''https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration''' * disable protected mode in the Flash plugin (Flash 11.3+ on Windows Vista and later) '''https://forums.adobe.com/message/4468493#TemporaryWorkaround''' * disable hardware acceleration in the Flash plugin '''https://forums.adobe.com/thread/891337''' See also: * '''http://kb.mozillazine.org/Flash#Troubleshooting''' ----------- '''[https://support.mozilla.org/en-US/kb/firefox-uses-too-much-memory-ram Firefox uses too much memory (RAM) - How to fix]''' This article describes how to make Firefox use less memory to make it run faster and prevent crashes. '''https://support.mozilla.org/en-US/kb/firefox-slow-how-make-it-faster''' '''https://support.mozilla.org/en-US/kb/firefox-uses-too-many-cpu-resources-how-fix''' '''https://support.mozilla.org/en-US/kb/firefox-hangs-or-not-responding'''

Người tạo câu hỏi

Tried the above and still have the same problem

Tried the above and still have the same problem
FredMcD
  • Top 10 Contributor
4246 giải pháp 59390 câu trả lời
Được đăng

Please post a public link to that page. I've called the big guys to help you. Good luck.

Please post a public link to that page. I've called the big guys to help you. Good luck.
cor-el
  • Top 10 Contributor
  • Moderator
17472 giải pháp 157915 câu trả lời
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Create a new profile as a test to check if your current profile is causing the problem.

See "Creating a profile":

If the new profile works then you can transfer files from a previously used profile to the new profile, but be cautious not to copy corrupted files to avoid carrying over problems.

Create a new profile as a test to check if your current profile is causing the problem. See "Creating a profile": *https://support.mozilla.org/kb/profile-manager-create-and-remove-firefox-profiles *http://kb.mozillazine.org/Standard_diagnostic_-_Firefox#Profile_issues If the new profile works then you can transfer files from a previously used profile to the new profile, but be cautious not to copy corrupted files to avoid carrying over problems. *http://kb.mozillazine.org/Transferring_data_to_a_new_profile_-_Firefox

Giải pháp được chọn

I think I got it fixed. When I started it tonight I was given the option to refresh Firefox. After doing this, everything seems to be working properly. Thanks

I think I got it fixed. When I started it tonight I was given the option to refresh Firefox. After doing this, everything seems to be working properly. Thanks