Tìm kiếm hỗ trợ

Tránh các lừa đảo về hỗ trợ. Chúng tôi sẽ không bao giờ yêu cầu bạn gọi hoặc nhắn tin đến số điện thoại hoặc chia sẻ thông tin cá nhân. Vui lòng báo cáo hoạt động đáng ngờ bằng cách sử dụng tùy chọn "Báo cáo lạm dụng".

Learn More

why do your passwords and tabs get deleted by automatic updates?

  • 2 trả lời
  • 1 gặp vấn đề này
  • 4 lượt xem
  • Trả lời mới nhất được viết bởi jscher2000

more options

Why has the most recent update deleted all my tabs and passwords? It has caused hours of work for me when I was happy with how it worked before. Please don't tell me I have to sign up to 'sync' for these to be reinstated.

Thanks

Tất cả các câu trả lời (2)

more options

Updates should only update Firefox files. Are there any other issues?

Look on your desktop. Do you see a folder called; Old Firefox?

https://support.mozilla.org/en-US/kb/recovering-important-data-from-an-old-profile

https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles


Separate Issue; Your System Details shows;

Installed Plug-ins

Shockwave Flash 19.0 r0 Shockwave Flash 15.0 r0
Having more than one version of a program may cause issues. You must remove the older programs. Then get the current full installer.

Note: Edge on Win10 does not use ActiveX version but its own Flash.

Flash: Grab the uninstaller from here: Uninstall Flash Player | Windows Uninstall Flash Player | Mac

Then reinstall the latest version.

Flash Player Version 19.0.0.226
https://www.adobe.com/products/flashplayer/distribution3.html
Note: Windows users must download the “Internet Explorer” and “Plugin-based browsers” installers.

more options

Sometimes after an update Firefox starts slowly and presents the option to speed up Firefox by restoring some default settings. If you click that button, Firefox performs a Refresh, which moves your settings folder to the desktop inside an Old Firefox Data folder. Do you see anything like that? If so, there's a reasonable chance of restoring missing data from that folder.

(Refresh is designed to retain your last session windows and tabs, as well as passwords, but glitches happen...)