When I print a webpage to an .xps or .pdf file, it does create a new file but File Explorer says it is 0 KB in size. These .pdf files will open, but they are blank--the only thing that displays is the outline of a page, with nothing within the outline. When I print to an .xps file, File Explorer says it contains 0 KB. When I try to open it, I receive a message saying that the XPS viewer cannot open the file. These things just started for me several days ago after I installed Firefox 40.0 on a new Toshiba Satellite laptop with the Windows 10 Home OS. I have the current version of Flash Player (in fact, I just tried redownloading and reinstalling the current version; that did not solve the problem). I tried changing the default print-to file format to .pdf, but that did not solve the problem. I contacted the Windows support chat site; they told me it was not a Windows issue. Is this a Firefox issue? If so, can you tell me how to fix the problem, please?

Thanks, ssavage