Tìm kiếm hỗ trợ

Tránh các lừa đảo về hỗ trợ. Chúng tôi sẽ không bao giờ yêu cầu bạn gọi hoặc nhắn tin đến số điện thoại hoặc chia sẻ thông tin cá nhân. Vui lòng báo cáo hoạt động đáng ngờ bằng cách sử dụng tùy chọn "Báo cáo lạm dụng".

Learn More

Firefox crashes

  • 4 trả lời
  • 2 gặp vấn đề này
  • 7 lượt xem
  • Trả lời mới nhất được viết bởi badmanjose

more options

Hi, I've been having issues with my browser crashing randomly. It can be when I'm watching a video, have one or ten tabs open, scrolling through facebook or just reading an article. I'm sorry that makes it very hard to narrow it down, I know. But I do have crash logs. Just not sure how to post the info.

Hi, I've been having issues with my browser crashing randomly. It can be when I'm watching a video, have one or ten tabs open, scrolling through facebook or just reading an article. I'm sorry that makes it very hard to narrow it down, I know. But I do have crash logs. Just not sure how to post the info.

Tất cả các câu trả lời (4)

more options

If you have submitted crash reports then please post the IDs of one or more recent crash reports that have a "bp-" prefix:

  • bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx

You can find the Report ID of recent crash reports on the "Help > Troubleshooting Information" page (about:support).

  • Click the "All Crash Reports" button on this page to open the about:crashes page and see all crash reports.

If necessary then you can open about: pages via the location/address bar.

See:

more options

bp-77d8e949-bd81-4455-bff8-34cc52150512 This was the latest one

bp-2a81d34c-66c6-4ed6-ad26-c8a132150511 And this is the one before that. Please let me know if I'm posting these correctly. Very unsure.

more options

You can try to disable hardware acceleration in Firefox.

  • Tools > Options > Advanced > General > Browsing: "Use hardware acceleration when available"

You need to close and restart Firefox after toggling this setting.


You can check for problems with current Shockwave Flash plugin versions and try this:

See also:

more options

I had tried that before posting. Sadly it didn't help.