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had firefox for a long while, I just wanted to update to the new version, it downloads ok but instead of the start up page, I keep getting this: browser.startup

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  • Trả lời mới nhất được viết bởi cor-el

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I can't get to the startup page so therefore I can't do any troubleshooting

I can't get to the startup page so therefore I can't do any troubleshooting

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Can you browse to another website at all?

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yes I can browse to other websites

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I think part of your post cut off... What is the unwanted page that you get?

If you click the Home icon, or pop up a new window using Ctrl+n, do you get the correct home page?

To change your startup setting and/or home page, please see these articles:


If you cannot access the Options dialog, perhaps an add-on is interfering. Could you test in Firefox's Safe Mode? That's a standard diagnostic tool to deactivate extensions and some advanced features of Firefox. More info: Diagnose Firefox issues using Troubleshoot Mode.

If Firefox is not running: Hold down the Shift key when starting Firefox.

If Firefox is running: You can restart Firefox in Safe Mode using either:

  • "3-bar" menu button > "?" button > Restart with Add-ons Disabled
  • Help menu > Restart with Add-ons Disabled

and OK the restart.

Both scenarios: A small dialog should appear. Click "Start in Safe Mode" (not Refresh).

Can you get Firefox working again?

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Can you attach a screenshot?

  • Use a compressed image type like PNG or JPG to save the screenshot
  • Make sure that you do not exceed the maximum size of 1 MB

Try this:

You can check if you can start Firefox in Safe Mode by holding down the Shift/Options key.

Try to start Firefox with the about:blank page by creating a copy of the current Firefox desktop shortcut and add a space and -url "about:blank" to the target field.