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Firefox crashes spontaneously and frequently

  • 51 trả lời
  • 4 gặp vấn đề này
  • 346 lượt xem
  • Trả lời mới nhất được viết bởi FredMcD

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Mac Mavericks 10.9.5

Firefox 34.0.5 all updated

What causes this? And the fix?

Tất cả các câu trả lời (20)

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Hi trustdiva, please send us your crash IDs to help us learn more about your crash.

  1. Enter about:crashes in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
  2. Copy the 5 most recent Report IDs that start with bp- and then go back to your forum question and paste that into the "Post a Reply" box. (Please don't take a screenshot of your crashes, just copy and paste the ID's. The below image is just an example of what your Firefox screen should look like)
aboutcrashesFx29

Thank you.

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bp-2be79cae-f7a4-4c63-8bde-1fa2c2141212 2014-12-12 11:02 AM bp-0093faa8-646b-4ff5-90aa-541e42141212 2014-12-11 11:23 PM bp-06df03e8-a586-4995-a335-9df9d2141210 2014-12-09 9:58 PM bp-78a78234-53b1-4ec5-88b7-773e52141202 2014-12-01 10:09 PM bp-03127a13-dae9-443f-b449-6994a2141125 2014-11-25 12:01 PM

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The crash reports flagged these programs;

libsystem_pthread.dylib

libsystem_kernel.dylib

AppKit

CoreFoundation

libobjc.A.dylib

libdispatch.dylib

HIToolbox

Signature; js = JavaScript


Start Firefox in Safe Mode {web Link} by holding down the <Shift (Mac Options) > key, and then starting Firefox. Is the problem still there?

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Your crash report says;

Firefox 33.1 Mac OS

but your first post says; 34.0.5

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When I look at About Firefox, that is what it says...

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I'm in Safe Mode. I'll run like this for awhile before I tell you whether it helps. I might need to see if it crashes in the next day or so. Thanks!

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You can check for corrupted and duplicate fonts and other font issues:

Try to create a new profile as a test to check if your current profile is causing the problem.

See "Creating a profile":

If the new profile works then you can transfer files from a previously used profile to the new profile, but be cautious not to copy corrupted files to avoid carrying over problems.

Được chỉnh sửa bởi cor-el vào

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Thanks. Cor-el. Where is the Profile Manager. No problem fonts- at least as far as I can tell.

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Crashed again. However, it was a new start so I assume I wasn't in safe mode.

AdapterDeviceID: 0x 8a0 AdapterDriverVersion: AdapterVendorID: 0x10de Add-ons: %7BE0B8C461-F8FB-49b4-8373-FE32E9252800%7D:5.9.1,%7B972ce4c6-7e08-4474-a285-3208198ce6fd%7D:34.0.5,jid1-4P0kohSJxU1qGg%40jetpack:1.5.762 BuildID: 20141126041045 CrashTime: 1418656206 EMCheckCompatibility: true EventLoopNestingLevel: 1 FramePoisonBase: 7ffffffff0dea000 FramePoisonSize: 4096 InstallTime: 1418177778 IsGarbageCollecting: 1 Notes: AdapterVendorID: 0x10de, AdapterDeviceID: 0x 8a0GL Layers? GL Context? GL Context+ GL Layers+ ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release SecondsSinceLastCrash: 256060 StartupTime: 1418654974 Theme: classic/1.0 Throttleable: 1 URL: https://mail.google.com/mail/u/0/#inbox/14a4e7eebfdd4edc Vendor: Mozilla Version: 34.0.5 useragent_locale: en-US

This report also contains technical information about the state of the application when it crashed.

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In the address bar, type about:crashes<enter>. Note: If any reports do not have BP in front of the numbers, click it and select Submit.

Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box below and paste them in.

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Fred McD. Up in my posts, I have copied crash reports prior to this one today. Thanks


https://crash-stats.mozilla.com/report/index/bp-6fba860c-89d5-475b-a546-997a92141215

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Another crash.

bp-622c6a62-c351-4500-9774-0fed52141215 2014-12-15 1:36 PM

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Again bp-030e26e1-8899-4e44-b1e0-90f3c2141215 2014-12-15 2:36 PM running in Safe mode

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The crash reports flagged these programs;

libdispatch.dylib

AppKit

libsystem_pthread.dylib

HIToolbox

libsystem_kernel.dylib

libobjc.A.dylib

CoreFoundation

Signature JSRuntime = JavaScript

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Thanks Fred McD. I have no idea what those are nor what to do about it. Can you offer some guidance. Thanks

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Quote: Where is the Profile Manager.

You look at these knowledge base articles:

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Thanks Cor-el. I asked because I don't see a link for something called Profile Manager. I've checked everywhere on all the tabs. I'm at a loss. BTW- not a single crash today.

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Still crashing and everyone's gone silent...

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Try to boot the computer in Safe Mode.

Starting up in Safe Mode: http://support.apple.com/kb/HT1455

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Already did that. It crashes in safe mode

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