Address bar & search engine bar not working
On a Windows XP (Version 5.1) laptop with FireFox version 31, the following occurs:
Typing and pressing enter in the address bar does nothing; neither does clicking the "go" arrow at the end of the address bar. FireFox doesn't auto-complete entries, nor will it navigate to any websites including searching via Google. Also, you cannot type "about:home" or any other variation of an "about:" entry. Additionally, you cannot "Paste & Go." The address bar is populated with the clipboard text, but it doesn't perform the "Go" action.
The Search Engine Bar has no option for Google, Bing, etc. When clicking "Manage Search Engines" no other options are present. When clicking the "Get more search engines..." link on the window, no action is performed - no tab opens to search add-ons - just nothing.
I am able to open the FireFox menu and I can press Alt and view/use the File/Edit/View menus.
I've already performed the following steps and NOTHING changed in any attempts: - uninstalled/reinstalled FireFox - started FireFox in Safe Mode - Reset FireFox
The TS info is listed below, but as the software has been cleanly installed today, there are no logs or detailed data.
Application Basics
Name: Firefox Version: 31.0 User Agent: Mozilla/5.0 (Windows NT 4.0; rv:31.0) Gecko/20100101 Firefox/31.0
Crash Reports for the Last 3 Days
All Crash Reports
Extensions
Graphics
Important Modified Preferences
JavaScript
Incremental GC:
Accessibility
Activated: Prevent Accessibility:
Library Versions
Experimental Features
Please advise. Also, feel free to move this to a different Help category if it's required.
Thank you for your time.
Tất cả các câu trả lời (1)
Do a clean reinstall and delete the Firefox program folder before (re)installing a fresh copy of the current Firefox release.
- Download the full Firefox installer and save the file to the desktop
https://www.mozilla.org/en-US/firefox/all.html
If possible uninstall your current Firefox version to cleanup the Windows registry and settings in security software.
- Do NOT remove "personal data" when you uninstall your current Firefox version, because this will remove all profile folders and you lose personal data like bookmarks and passwords including data in profiles created by other Firefox versions.
Remove the Firefox program folder before installing that newly downloaded copy of the Firefox installer.
- (32 bit Windows) "C:\Program Files\Mozilla Firefox\"
- (64 bit Windows) "C:\Program Files (x86)\Mozilla Firefox\"
- It is important to delete the Firefox program folder to remove all the files and make sure that there are no problems with files that were leftover after uninstalling.
- http://kb.mozillazine.org/Uninstalling_Firefox
Your bookmarks and other personal data are stored in the Firefox profile folder and won't be affected by an uninstall and (re)install, but make sure that "remove personal data" is NOT selected when you uninstall Firefox.
If you keep having problems then also create a new profile.